Store Supervisor Sherway Gardens Mall - Casper

Company Description

Looking for a job to get you out of bed?

Casper Canada believes everyone should sleep better. The company has a full portfolio of obsessively engineered sleep products – including mattresses, pillows, bedding, and furniture. In addition to its e-commerce business, Casper Canada has 6 Sleep Shops across the country and its products are available at a growing list of retailers. The newest addition to Sleep Country Canada’s industry leading sleep brands, Casper Canada is continuing to grow its fantastic brand across the country.

Location: Sherway Gardens Mall - 25 The West Mall, Etobicoke

We are looking for a naturally charismatic leader with exceptional service and sales acumen to be a Store Supervisor. You will help oversee day-to-day operations of the store alongside the Store Manager and Associate Manager. As part of the leadership team, you will lead by example on the sales floor and ensure smooth store operations. You will help benchmark Casper's offline experience by nurturing a customer centric and consultative sales culture.

When you’re not catching zzz’s, this is what you’ll do:

• Help find ways to improve store operations and to improve overall customer experience.
• Help Casper reinvent retail by creating unique, optimal retail experiences.
• Be a constant ambassador of our core values and mission statement by providing and sharing great customer experiences, new messaging, ideas and feedback.
• Assume managerial duties in the absence of the Store Manager/Associate Store Manager, including store opening/closing, upholding visual brand standards, maintaining safe working conditions and facilities maintenance.
• Maintain training standards on the sales floor; ensure the team has both product and systems expertise.
• Help lead and advise associate team on sales floor with goal driven approach.
• Lead by example and contribute to a culture of ownership, continuous improvement, and goal achievement.
• Ensure that the product and promotion schedule is in line with casper.com and help implement any initiatives from Casper HQ.
• Oversee inventory management. Inform all associates of product levels & shortages and assist leadership team in cycle counts and replenishment process.

Qualifications

Our dream candidate is...

• Outstanding communication skills with a knack for building consensus via influence.
• Ability to lift at least 50lb
• Hours expectation: minimum of 40 hours per week including weekends, based on business needs
• Deep and demonstrated understanding of service excellence in a consumer environment.
• The desire to work in a fast paced, entrepreneurial environment – understands the importance of experimentation and iteration.
• Naturally curious and a solves problems with grace and optimism.
• Exceptional leadership capabilities with a track record of attracting, developing, and motivating top talent, swiftly adapting to change, and leading others through the fast paced environments
• Financial management experience preferred.
• 1-2 years experience as a people leader in a retail, sales, customer service or hospitality industry, with at least 3+ years in a customer-facing role

Additional Information

Why our Sales team love working here…

• Service awards, celebrations and other social events
• Medical, vision, and dental insurance to help you with those coughs or cavities
• Salary as well as monthly bonus potential
• Employee Discount on our wide range of Sleep Country brands
• Diverse and inclusive work environment
• Investment in training, mentoring, and career development opportunities across Canada

If you dream about this stuff this job is probably right for you. We look forward to learning more about you!

About Sleep Country Canada/Dormez-vous?

Sleep Country is Canada’s leading specialty sleep retailer with a purpose to transform lives by awakening Canadians to the power of sleep. Sleep Country Canada operates under the retailer banners; Sleep Country, Dormez-vous, Endy, Hush, Silk and Snow, and most recently acquired, Casper Canada. The Company has omnichannel and ecommerce operations including 289 corporate-owned stores and 20 distribution centers across Canada. Recognized as one of Canada’s Most Admired Corporate Cultures in 2022 by Waterstone Human Capital, Sleep Country is committed to building a company culture of inclusion and diversity where differences are embraced and valued. The Company actively invests in its sleep ecosystem, innovative products, world-class customer experience, communities and its people. For more information about Sleep Country, please visit www.sleepcountry.ca.