Software Developer, Full Stack/Mobile

About The Job
We’re looking for an experienced Software Developer, Full Stack/Mobile to join the Customer Service Platform team responsible for ensuring that all backend and cloud contact center systems are integrated, implemented, maintained, and optimized to ensure efficiency for the business.
Despite the challenges of the pandemic, Hopper managed to have triple-digit year-over-year revenue growth in 2020. Hopper is recovering faster than the sector at large and as a result, the fully distributed customer contact center is expected to triple in size in the next six months to accommodate the needs of Hopper customers.
You’ll be responsible for the configuration, optimization, and support of Hopper's omnichannel contact center systems including Hopper’s back end, CRM, WFO tools, chatbots, and IVR call flows. We’re looking for a highly analytical and solutions-driven contributor to build viable and resilient solutions, as well as manage multiple projects of varying complexities with technical and non-technical cross-functional teams.
Your key responsibilities will include evaluating third-party solutions for Hopper’s contact center, working with stakeholders to define the best solutions for business needs, and implementing/integrating new technologies into existing tools within Hopper’s ecosystem. You will collaborate closely with contact center delivery leaders, business stakeholders, software developers as well as operations groups such as Workforce Management and IT.
Minimum Qualifications

• Experience or is willing to learn distributed system development using our tech stack. (Swift, Kotlin, Scala)
• Analytical, and problem-solving skills to clarify, analyze and investigate organizational needs, identify potential roadblocks, and develop viably, working, and cost-effective solutions
• Mobile development (iOS, Android)
• A passionate focus on quality, writing testable and maintainable code that performs well for our consumers
• Some previous software development experience in one or more of the following areas is a plus:
• Effective at managing multiple projects/tasks of varying complexities, taking ownership, and delivering results while prioritizing customer outcomes
• A strong background in Software Engineering (2-5 years)
• Experience building with REST APIs
• Experience developing and troubleshooting solutions with code/scripting (e.g., Python, Java, C#, .NET, Node.js)
• Experience in developing user-facing web/mobile applications and a passion for building engaging user experiences

Preferred Qualifications

• Broad understanding of cloud contact center technologies, organization, and operations
• Experience in implementing and maintaining complex routing, skillset libraries and customer journey flows using technologies such as Calabrio and Kustomer
• Experience with Amazon Connect Experience with relational databases and SQL

Benefits

• WeWork All Access Pass OR Work-from-home stipend
• Access to a Retirement Savings Plan
• Entrepreneurial culture where pushing limits and taking risks is everyday business
• 100% employer-paid telemedicine, medical, dental, vision, disability and life insurance plans
• Unlimited PTO
• Small, dynamic teams = massive impact
• Open communication with management and company leadership
• Well-funded and proven startup with large ambitions, competitive salary, and stock options

More About Hopper
At Hopper, we are on a mission to become the world’s best — and most fun — place to book travel. By leveraging massive amounts of data, advanced machine learning algorithms, Hopper combines its world-class travel agency offering with proprietary fintech products to help customers spend less and travel better. Ranked the third largest online travel agency in North America, the app has been downloaded nearly 80 million times and continues to gain market share globally.
Here are just a few stats that demonstrate the company’s recent growth:

• Given the success of its fintech products, Hopper launched a B2B initiative called Hopper Cloud in late 2021. Through this partnership program, any travel provider (airlines, hotels, banks, travel agencies, etc.) can integrate and seamlessly distribute Hopper’s fintech or travel inventory. As its first Hopper Cloud partnership,
• Hopper has raised over $700 million USD of private capital and is backed by some of the largest institutional investors and banks in the world. Hopper is primed to continue its acceleration as the world’s fastest-growing mobile-first travel marketplace.
• Recognized as one of the world’s most innovative companies by Fast Company four years in a row, Hopper has been downloaded over 80 million times and continues to have millions of new installs each month.
• The company’s bespoke fintech products, such as Flight Disruption Guarantee and Price Freeze, now represent 30-40% of Hopper’s total app revenue.
• Hopper sold around $4 billion in travel and travel fintech in 2022, up nearly 3X over 2021. In 2022, Hopper increased its revenue 2.5X year-over year.
• Hopper partnered with Capital One to co-develop Capital One Travel, a new travel portal designed specifically for cardholders.

Come take off with us!