Shift Lead (Concession/Fatburger)

Overview

This position provides basic oversight of Team Members and restaurant operations during a specific shift. Follow cash handling procedures. Greet guests, take food orders, prepare food, and perform table visits. Ensure all guests get a premium experience and other duties as necessary to ensure a smoothly run shift while maintaining a sincere, caring and personable image for the guest and team. Maintain company standards of quality, cooking times and presentation of food, service, atmosphere, restaurant cleanliness and sanitation and safety.

Responsibilities

Essential Duties and Responsibilities :

• Maintain company standards of quality, cooking times and presentation of food, service, restaurant cleanliness and sanitation, safety, and staff job satisfaction.
• To look out for the safety of yourself, co-workers and to follow all Health and Safety requirements in the workplace.
• Ensures compliance with all Resort policies, standards and procedures.
• Deliver an amazing experience to all guests (Call outs/Call backs, music management, figure 8’s, perpetual motion, touch tables)
• Monitor Team Members and restaurant operations during a specified shift.
• Comply with all Provincial and Federal labor laws at all times.
• Greet guests, thank and say good-bye to guests, take food orders, prepare food, and perform table visits and other duties as necessary to ensure a smoothly run shift while maintaining a sincere, caring and personable image of the management for the guest and staff.
• Maintain a safe work environment as determined by company, federal standards and regulations.
• Keep the staff motivated at work.
• Follow cash handling procedures, track and deposit all sources of income received by the restaurant during shift.
• Control waste product and portioning.
• Accurately complete all necessary daily and weekly checklists for your shift.
• All other duties as assigned

NON-ESSENTIAL Duties And Responsibilities

• All other duties as assigned
• Perform daily inventories.
• Train all new team members and shift lead according to company procedures and guidelines.

Supervisory Responsibilities

• This position provides basic oversight of Team Members and restaurant operations during a specific shift. This position carries out basic supervisory responsibilities in accordance with the organization's policies usually during the Operator’s absence. Responsibilities are limited and include occasionally training new employees, assigning and directing work during scheduled shift and ensuring guests get a “Fat” experience during the shift.
• All other duties as assigned

Qualifications

• Team building skills
• Basic to intermediate computer literacy is required
• High School Diploma
• Maintain smile and pleasant demeanor
• Ability to work with a diverse work team and meet adversity with professionalism
• 1 to 2 years of related experience and/or training; or equivalent combination of education and experience
• Knowledge of POS systems preferred
• Ability to calculate figures and amounts such as discounts, Ability to apply concepts of basic math.
• Ability to speak effectively before customers
• A propensity to provide Superior Guest Service
• Ability to manage time effectively
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Ability to manage time effectively
• Ability to work with little or no supervision

The schedule for this position may vary and would require the ability to work shift work, late nights, weekends and holidays.

WE OFFER

• An opportunity to work within a progressive, exciting team environment.
• A competitive wage and excellent benefits.
• An opportunity to work with a skilled Management team.
• Shuttle service from West Edmonton location.
• All associates participate in our “Circle of Service” program which rewards and empowers individuals who are able to provide outstanding customer service.