Servicenow Management Consultant ( Remote ) Canada

Responsibilities
:

• Complete full client gap analysis on process, integrations, and data, always advising on future process/product roadmap and maturity.
• Lead and manage process design initiatives, and manage the translation of those requirements to the ServiceNow implementation team.
• Work with Engagement Manager and project team to determine risks, impacts, priorities, and timelines surrounding outstanding tasks.
• Analyze business processes and provide innovative and scalable solutions to increase operational maturity.
• Work with client virtually (or onsite on occasion) to discover and understand their current state environment from a process and technical perspective.
• Meet all client and DXC deliverables in an acceptable timeframe.
• Review and approve business requirements that create a comprehensive solution.
• Act as a trusted advisor while establishing a positive and productive working relationship with the client.
• Utilize industry standard implementation methodology following best practice standards.
• Ensure each artifact produced is consistent and is driven by the enterprise standards.
• Assist in the scoping of new opportunities when asked to participate.
• Assist the Business Analyst in the development of client training material.
• Communicate all project updates, possible timeline deficiencies, problems, issues or events that could affect the overall project deliverables.
• Communicate with client on all aspects of initiated work in a clear and concise manner.
• Develop Service Management implementation and adoption strategies, focusing on organizational change management from a tactical and practical level.
• Conduct client training when sold as part of the engagement
• Stay current on ServiceNow technologies and assist in the maintenance of workshop material to incorporate new features where appropriate.
• Advise on options, risk, and impacts on business processes and cultural adoption.
• Create all related process documentation utilizing DXC best practices and deliver to client or internal resources in acceptable time frame.
• Plan and schedule meetings to gather business and functional requirements while providing best practice process and technical guidance.

Mandatory Qualifications

• Ability to demonstrate all key process areas within ServiceNow
• 5+ years ServiceNow process consulting

Preferred Qualifications

• Excellent presentation skills – verbal and written
• 5+ years gap analytics and requirements gathering
• ServiceNow Certified System Administrator
• Ability to interact well with customers

Work Environment

• Might require 50% travel
• Office Environment (remote)

DXC is an equal opportunity employer. We welcome the many dimensions of diversity. Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy.
In addition, DXC Technology is committed to working with and providing reasonable accommodation to qualified individuals with physical and mental disabilities. If you need assistance in filling out the employment application or require a reasonable accommodation while seeking employment, please e-mail AODA Canada Requests.
Note: This option is reserved for applicants needing a reasonable accommodation related to a disability.