Service Technician - Windows & Doors

About Durabuilt Windows & Doors Inc.

Durabuilt Windows & Doors Inc. is a leading manufacturer and distributor of high-quality windows and doors in Canada. Durabuilt has a wide range of products, including vinyl, aluminum, and fiberglass windows, as well as entry and patio doors for the residential segment. Durabuilt's products are designed to withstand harsh Canadian weather conditions and provide superior insulation, resulting in reduced energy costs and increased home comfort. Durabuilt has also expanded its product offering for the commercial segment. With over 35 years of experience in the industry, Durabuilt has earned a reputation for quality products and exceptional customer service.

Our values are at the core of everything we do!

• INDIVIDUAL. We work with great people and expect a lot from them.
• INNOVATIVE. Think ahead to stay ahead.
• CARING. For employees, partners, and the community.
• OWNERSHIP. No excuses. 100% accountability.
• DRIVER. Stay hungry and act with urgency.

Key Job Responsibilities

Service Tech Responsibilities 60%

• Provide time required to complete work
• Clearly identify parts required to complete work.
• Review run sheet daily to get an overview of jobs scheduled.
• A detailed explanation of why work was not completed.
• Replacement and installation of window and door
• Load service vehicle with parts required for service calls.
• Clean up job sites during work, and when work is completed to ensure job site is clean.
• Make initial contact to troubleshoot repair &/or service issues.
• Set up scaffolding.
• What has to be done to complete work.
• Update app and paperwork with notes indicating job has been completed, or provide
• Repair and make adjustments to exterior doors and PVC window products.
• Assist in re-glazing PVC window products.

Customer Service & Administration 40%

• Complete paperwork and reporting.
• Ensure customer is satisfied with service and product,
• Provide excellent customer service and conduct yourself in a professional manner.
• Read and be familiar with SOP’s.
• Update app and paperwork with notes is completed daily indicating job is completed.
• Follow health and safety regulations by wearing required equipment and protection.

Required Work Experience

• Intermediate proficiency in computer skills in Outlook, MS Office (Word, Excel), CRM.
• 2+ years’ experience in working as a Service Technician in the Window and Doors industry.
• Working knowledge of both metric and imperial measurements.
• Have read and be familiar with SOPs.
• Ability to identify main components of a window and door.
• Experience working with diverse cultures and a varied workforce.
• Mechanically inclined with mechanical aptitudes and enjoy working with your hands. Experience in using hand tools.
• Knowledge of safe work practices.

Competencies - You're Good at

• Ability to prioritize your daily work and organize yourself to meet multiple deadlines and meet customer needs.
• Troubleshooting abilities to analyze problem and provide solutions.
• Communication effectively in English both verbal and written.
• Requires a high degree of attention to detail and the ability to multi-task.
• Pressure to produce tangible results and complete projects within tight timelines.
• High comfort level working in a fast-paced team environment that is constantly changing.
• Proactive and able to assimilate new information quickly.

Education Required

• High School Diploma or GED.

Other Requirements

• Valid Class 5 Driver License with Clean Driver Abstract.
• Clear criminal background check.

Working Conditions

• Comfortable to work at variety of heights from a ladder, manlift or scaffolding.
• Primarily work in customer residence and businesses. Daily travel from office to job site.
• Opportunity for overtime on short notice due to operational needs.
• Standing, bending, kneeling, and reaching for extended periods.
• Lifting and/or carrying anywhere from 0 lbs. to 100 lbs.
• Use standard office equipment such as laptop computers, tablets, and smartphones.
• Some overnight stay required for out-of-town jobs.

Reporting Relationships

• Direct Reports: None
• Reports To: CX Service Manager

Send Us Your Resume

We embrace diversity and offer equal opportunities to all qualified applicants regardless of origin, culture, ethnicity, age, ability, gender identity, sexual orientation, or faith. Thank you to all those who apply and those who are short-listed will be contacted.