Service Manager, Refrigeration Jobs

Uptime Industrial is a leading provider of full-service industrial and commercial equipment repair, upgrades, installation and relocation across North America. As a service provider, our mission is simple - to keep our clients’ businesses running – 24 hours a day, 7 days a week, 365 days a year.

Our recent growth and continued success stems not only from being highly trained experts in our craft, but also from our most important values integrity and innovation. These values are a big part of who we are and how we work. We are committed to always doing the right thing for the job, for our customer and most importantly, for our people and each other. To learn more about Uptime Industrial and the core values that shape our company today, visit https//www.uptimeindustrial.com/about/.

Reporting to the Operations Manager, Service, the Service Manager, Refrigeration is responsible for executing personal work and managing the activities of a team of qualified Service Technicians. The Service Manager, Refrigeration takes ownership of the quality of work throughout the team, developing the technical capabilities of the team, scheduling of technicians, customer communication, team safety, customer experience, and vendor relationships to ensure a high level of team performance.

Key responsibilities include, but are not limited to

• Formally manage the team, taking the lead on resource planning and hiring new team members, creating and driving training and development opportunities, and managing the annual employee review process for your team;
• Identify potential new business opportunities;
• Supervise a team of X qualified Refrigeration Technicians, scheduling work assignments for both Service Calls and planned Projects based on customer needs;
• Liaise with existing customers to schedule preventative maintenance, repairs, or small project work;
• Maintain open and positive communication with employees, departments, customers, and vendors;
• Partner with Business Development to meet new customers and evaluate needs. Quote, plan, source materials for, and manage small projects from start to finish;
• Maintain high quality service delivery in an efficient, productive and profitable manner.
• Act as a senior technical resource to the team, providing expertise in troubleshooting, diagnostics, and planning. In addition, supporting on-site team members with sourcing parts, supplies and specialized tools where necessary;

The ideal candidate is not only determined to meet customer demands but understands what it really means to be a people leader first. You are flexible to respond to the needs of the business while keeping your team at the forefront. You can demonstrate the ability to exercise sound judgement and possesses a creative problem-solving mindset. You are someone who strives to meet customer needs in an innovative and safe manner. Ultimately, you are eager to work in a challenging team environment and to develop strong working relationships with all levels of the business.

Our Must Haves

• Ability to think on your feet and utilize strong problem-solving capabilities;
• Experience using freon based systems;
• Hold a valid Class 5 Driver’s License with a clean driver’s abstract;
• Formal experience managing a team up to 10 (at least 4) technicians;
• Experience working in Food and Beverage, Manufacturing, Distribution, or Heavy Industrial will be considered an asset.
• Committed to customer service and going the extra mile while servicing clients;
• Successfully obtained your Red Seal Refrigeration and Air Conditioning certification;

Your Rewards

Our most important offering to anyone that joins the Uptime Industrial team is our culture of innovation, achievement, and ownership. We bring out the best in each other by constantly striving to be world class in all we do. These values are reflected in our Work, our Company, and our People.

At Uptime, we also offer a very competitive compensation structure that supplements your regular income with a robust benefits package

• Medical and Dental Coverage Our industry leading benefits package covers you and your dependents at no cost
• Friends and Family Program Early and exclusive access to our newly released projects
• Registered Retirement Savings Plan A plan that helps you save for your retirement with employer matching
• Company Vehicle, Mobile Phone and Laptop
• Professional Development and Education Support

TSBC #LEL0203051