Senior Program Manager, Occupational Health

Description

Who is TELUS Health?

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. Simply put, our team members across the country are united by their commitment to continuously innovating to make healthcare more accessible and deliver improved health experiences for everyone.

TELUS Health - Care Centres is a connected network of 13 best-in-class medical centers where our renowned and passionate teams of healthcare professionals can capitalize on TELUS Health’s innovative digital health technology to deliver:

• Highly personalized care
• Easy access to a broad range of services in preventive health, wellness, primary care, mental health and occupational health
• Enhanced patient experiences

Here’s the impact you’ll make and what we’ll accomplish together

As a program manager, you will focus on the service evolution of our suite of Occupational Health related offerings on a national scale. These services include pre appointment medicals, remote and onsite work, as well as a number of wellness related offerings for the employer market. Leveraging your previous experience in this industry, you will design services that will rapidly evolve and grow our business. You will be responsible for the change management, roll-out and implementation of introducing these services across our clinical network.

This role is at the nexus of simplifying the client journey and helping the organization achieve its scalability goals while maintaining an efficient profitable organization. As an expert in navigating the regulatory landscape, your performance with service design and implementation relies on tenacity, innovation and flawless execution. We are looking for well-rounded individuals who like to wear multiple hats, think big, but are equally happy to roll up their sleeves to get the job done.

Here’s How

• Communication: focus on facilitating discussions across teams, including executives, and creating an environment that supports ideas, sharing and knowledge sharing
• Project Management: ability to understand complex programs and work across a variety of groups to achieve outcomes
• Financial Accountability: planning, business casing and managing overall budget, scorecard and metrics for your area of responsibility
• Service Design: Experience with Service Design and its principles; ability to simplify the client and patient journey
• Leadership: applying structured problem solving, leveraging a data-driven approach and assessing all cross functional impacts to execution
• Contribute to team culture: Inspire and motivate yourselves and peers to drive high performance, teamwork and timely recognition

Qualifications

You're the missing piece of the puzzle

• Innately curious with a strong drive to dive into the unknown; secretly, you probably like to think of yourself as something of a detective
• Naturally hypothesis driven and highly proficient in using data to test ideas and develop insights that lead to winning decisions
• A passion to drive and improve the success of connecting people with healthcare
• 1+ years of relevant experience in Occupational Health related field
• Highly creative with a knack for developing clear and concise communications whether that be through Microsoft (MS) PowerPoint, Word, GSuite Tools or during live presentations
• Bachelor’s degree or post-secondary diploma or equivalent education and/or program management experience is required / preferred
• 3+ years of relevant experience in healthcare or private clinics environments
• Adept at collaborating with strategic stakeholders in other TELUS Health business units to develop integrated strategies that drive growth in overall shareholder value
• Problem solving discipline with the ability to disaggregate complexity and ambiguity

Great to Haves:

• MBA is an asset
• PMP designation, Lean Six Sigma Black Belt, or equivalent designations