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Senior Content Developer, Equity Plan Solutions
Company | insightsoftware |
Address | Vancouver, British Columbia, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Software Development |
Expires | 2023-07-08 |
Posted at | 11 months ago |
Company Description
- Build and maintain customer aids that go beyond traditional documentation, such as online video, demos, and other educational techniques (preferred).
- Edit other writers' content and documentation for consistency and continuously update content with current information and ensure consistency in training documentation across insightsoftware.
- Learn complex concepts and communicate the information in a way that is engaging and understood by users.
- Work with product managers, product marketing, training, and engineers to produce and maintain world-class documentation, including user guides, integration guides, API developer guides, release notes, and in-platform documentation (tooltips, welcome instructions, etc.).
- Action customer feedback on documentation to improve usability.
- Research, write, edit, and revise content that is both engaging and accessible to user personas with both non-technical and technical backgrounds.
- Maintain tracking to ensure deadlines are met and client deliverables are received on time.
- Excellent attention to detail and the ability to prioritize and work on multiple projects in a fast-paced, changing environment
- Outstanding written and verbal communication skills, including the ability to collaborate with others in writing, editing, and reviewing large or complex deliverables
- Knowledge of HTML, XML, and related technologies
- A positive attitude, willing to jump in and tackle new challenges
- Bachelor’s degree and 5+ years of technical writing experience or equivalent experience
- Familiarity with development processes for software and documentation, such as agile and scrum methodologies
- Ability to operate in a demanding environment with a focus and determination to achieve high-quality results
- Demonstrated project management and organization skills
- Experience working with the following tools preferred: MadCap Flare, ePublisher, Confluence/JIRA, Git & GitHub, Aha, EPM and Operational reporting solutions
- Strong experience owning an end-to-end documentation creation process
- Experience with equity plan management software
- Experience working in a multi-disciplined team with geographically distributed co-workers
- Familiarity with video-editing and production tools such as Adobe Captivate and Camtasia
- Experience in Information Mapping, task-based documentation, content strategy
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