Sales Clerk/Pharmacy Assistant

• Neighbourly Pharmacy* is looking for a *Sales Clerk/Pharmacy Assistant *to join our *Rocky Mountain House, AB *location at *Alpine Drug Mart*.

About Us
Neighbourly Pharmacy is Canada's largest and fastest-growing network of community pharmacies. With over 279 locations, our team of experienced industry leaders is passionate about providing exceptional patient care to our communities. We have been recently recognized as one of Canada’s Best Managed Companies. We know that our people are our most valuable asset, and we take pride in helping our employees realize their career goals.

The Sales Clerk/Pharmacy Assistant will assist the Pharmacy Manager/Front Store Manager with the day-to-day operations. Under a pharmacist's supervision, this role is responsible for performing specific dispensing functions outlined by provincial regulations and standards of practice. The Sales Clerk/Pharmacy Assistant will collaborate with others to provide a smooth customer experience and help promote the store throughout the neighbourhood.

• The usual shifts will be Monday to Friday from 9:00 am to 4:00 pm OR 10:00 am to 6:00 pm and Saturday from 10:00 am to 4:00 pm.
• 16 to 24 hours per week.
• Responsibilities*:

*Sales Clerk*

• Inform the store manager of all customer complaints, comments, and concerns regarding customer service, prices, merchandise, etc.
• Handle lottery and CBO tickets as per store procedures.
• Handle telephone inquiries quickly and courteously. Avoid keeping in-store customers waiting.
• Maintain the store's general appearance and make sure everything is clean, restocked, and well arranged.
• Always keep busy and productive. When cashiering, identify tasks that can be performed between customers.
• Develop product knowledge and learn about new products. Know product locations and store layout.
• Maintain product data and inventory, and make sure the reordering process is simple.
• Display all goods in the shop properly and arrange them so that customers can discover them quickly.
• This position will include job variety, and the successful candidate will work at the cash register, stock shelves, and keep the aisle tidy.
• Learn and utilize proper merchandising techniques such as shelf label placement, stock rotation, and facing.
• Participate in the development and preparation of displays, windows, and seasonal promotions.
• Use tact and courtesy when dealing with difficult customers. Know whom to refer a customer to if they have a complaint.
• Acknowledge and greet all customers with a smile and hello. Maintain a warm, friendly attitude toward all customers.
• Maintain specific sections as allocated. Notify the store buyer regarding merchandise out of stock.
• Request a cash pick-up when large sums of money are accumulated. Anticipate requirements for change before running out.
• Pay attention to store security. Follow store policy regarding the handling of shoplifters.

*Pharmacy Assistant*
*The pharmacy assistant must always be under the supervision of a pharmacist. All dispensing functions performed by a pharmacy assistant must be carried out following provincial regulations and standards of practice.*

• Regularly phone customers for unclaimed prescriptions.
• Ensure that the original container, prescription container contents, and label are checked and initialled by the pharmacist.
• Locate the medication, select the prescription container, and count/pour the medication.
• Attach the label to the prescription container.
• Receive a written prescription from customers.

*Perform other tasks as outlined by the pharmacy manager or staff pharmacists. To include:*

• Maintain OTC/non-prescription sections, as designated.
• All doctors’ calls and inquiries regarding prescriptions, copies, drug information, and poisons must be referred to a pharmacist.
• Keep all areas of the pharmacy clean, neat, and professional.
• Assist with third-party billing.
• Set up a schedule for outdated pharmaceuticals.
• Assist with inventory control.
• Maintain stocks of pamphlets/consumer information.
• Maintain adequate stock of pharmacy supplies.
• Answer the pharmacy telephone, except for the doctor’s line, which should be answered by a pharmacist.
• Assist with checking off and putting away pharmaceutical orders.

Qualifications & Skills

• The successful candidate will be expected to demonstrate physical activities such as lifting, bending, etc. throughout their shift.
• The successful candidate must be able to handle cash with accuracy.
• Ability to function for an extended period while standing.
• Excellent product or service knowledge.
• Professional image including a name tag and proper grooming.
• Some customer service and cashiering experience is preferred.
• Merchandising and retail experience are assets.
• Due to this position's sensitive nature, the successful candidate must provide us with a Criminal Record Check.
• Ability to work in a fast-paced environment with minimal supervision.
• Ability to manage conflict and strong problem-solving abilities.
• Strong organizational skills and attention to detail.
• Able to work independently and have experience multi-tasking.
• Multitask and manage the demands of numerous clients at once.
• Ability to communicate clearly and courteously with customers.
• Strong computer and POS skills.
• Mature and cooperative attitude.

_*Neighbourly Pharmacy *__is an equal opportunity employer. We are committed to delivering accessibility and equality to all job applicants, staff, and customers. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired._
Job Types: Part-time, Permanent
Part-time hours: 16-24 per week
Salary: From $15.00 per hour
Day Range

• Weekends as needed
• Every Weekend
• Monday to Friday

Flexible Language Requirement

• French not required

Shift

• 8 hour shift
• Afternoon shift
• 4 hour shift
• Day shift

Work Setting

• Drug store

Ability To Commute/relocate

• Rocky Mountain House, AB T4T 1B8: reliably commute or plan to relocate before starting work (required)

Experience

• Cashiering: 1 year (preferred)
• Pharmacy Assistant: 1 year (preferred)

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