Sales Associate, Mens Footwear

Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day.
A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development.
Sales Associate
The Sales Associate develops deep, long lasting relationships with customers that lead to an increase in sales, service, and loyalty. Sales Associate compensation is commission-based and is directly tied to sales volume results
Specific responsibilities include (but are not limited to) the following:

• Build a loyal personal client base by constantly acquiring new customers, developing existing clients, and retaining loyal clients
• Attend all educational sessions offered including product knowledge, vendor, and Holt Renfrew seminars
• Comply with all Health & Safety policies and requirements
• Communicate regularly with personal clients through phone, mail, and electronic methods regarding in-store events, merchandise requests, sales follow-up, birthdays, etc
• Perform other duties, as assigned
• Perform floor recovery, visual merchandising, price change, and related sales support tasks
• Resolve all customer service issues and partner with selling management on any issues outside of guidelines
• Exceed all sales and service goals and targets
• Consistently deliver extraordinary service to all customers

The ideal candidate:

• Consistent sales performance with demonstrated results in achieving and exceeding sales quota required
• Takes initiative to stay informed on new merchandise deliveries across all commodities to maximize selling potential
• Highly collaborative; working with and through others in a team-oriented environment
• Proactively reaches out to clients to share a curated view of new receipts that are aligned with their clients fashion preferences
• Skilled at using multiple channels of technology to strengthen existing relationships, drive new client acquisition & stay connected
• Possesses broad range of product knowledge across all merchandise categories in the store
• Leverages social media platforms to promote themselves as a fashion influencer and build personal brand
• Minimum of 4+ years experience in a commission-based luxury sales environment
• Ability to work a flexible schedule including evenings, weekends and holiday availability
• Has a strong understanding of current and emerging trends in fashion

The measures of success:

• Feedback from internal and external clients
• Contribution to financial objectives
• Individual objectives linked to the achievement of department goals

Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation, please email [email protected] and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs.