Sales Associate Contemporary Jobs

Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day.
A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development.
Sales Associate
The Sales Associate develops deep, long lasting relationships with customers that lead to an increase in sales, service, and loyalty. Sales Associate compensation is commission-based and is directly tied to sales volume results
Specific responsibilities include (but are not limited to) the following:

• Resolve all customer service issues and partner with selling management on any issues outside of guidelines
• Exceed all sales and service goals and targets
• Consistently deliver extraordinary service to all customers
• Comply with all Health & Safety policies and requirements
• Perform floor recovery, visual merchandising, price change, and related sales support tasks
• Communicate regularly with personal clients through phone, mail, and electronic methods regarding in-store events, merchandise requests, sales follow-up, birthdays, etc
• Perform other duties, as assigned
• Build a loyal personal client base by constantly acquiring new customers, developing existing clients, and retaining loyal clients
• Attend all educational sessions offered including product knowledge, vendor, and Holt Renfrew seminars

The ideal candidate:

• Has a strong understanding of current and emerging trends in fashion
• Skilled at using multiple channels of technology to strengthen existing relationships, drive new client acquisition & stay connected
• Leverages social media platforms to promote themselves as a fashion influencer and build personal brand
• Possesses broad range of product knowledge across all merchandise categories in the store
• Takes initiative to stay informed on new merchandise deliveries across all commodities to maximize selling potential
• Consistent sales performance with demonstrated results in achieving and exceeding sales quota required
• Highly collaborative; working with and through others in a team-oriented environment
• Minimum of 4+ years experience in a commission-based luxury sales environment
• Ability to work a flexible schedule including evenings, weekends and holiday availability
• Proactively reaches out to clients to share a curated view of new receipts that are aligned with their clients fashion preferences

The measures of success:

• Individual objectives linked to the achievement of department goals
• Contribution to financial objectives
• Feedback from internal and external clients

Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation, please email [email protected] and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs.