Real Estate Agent Experience Associate

Description
Real is a fast-growing national real estate brokerage powered by technology. Real is currently operating in 44+ U.S. states, Canada, and the District of Columbia. Founded in 2014, Real is an edgy, sophisticated brand with a focus on Building a Future Together.
Job Summary:
The Real Estate Agent Experience Associate serves as an intermediary and collaborator between agents and other specialty departments and teams.
Must Have Canadian Real Estate Experience
Location: Remote - Canada, BC, Alberta, Ontario, or Manitoba
Work Schedule: Monday - Friday 9am - 6pm EST
Duties/Responsibilities:

• Work proactively to identify agent needs and work with team and manager to develop solutions to continuously improve the agent's experience when interacting with the Real platform and app
• Work collectively with other Agent Experience Associates to timely answer all other tickets and emails that are received by real estate agents and help the agents achieve positive business outcomes via software and services offered by Real
• Conduct remote (zoom/google meet) product and program training and meetings with agents as needed
• Escalate tickets to other departments such as Onboarding, Marketing, MLS, and Developers as necessary
• Answers questions that are submitted to the support team by Real Estate Agents

Required Skills/Abilities:

• Strong problem-solving and analytical skills; quickly formulates solutions that deliver real business value
• Interest in new software and cutting-edge programs in the larger real estate landscape
• Multi-tasking down to a science; handling multiple accounts and assignments simultaneously
• A keen eye for detail
• Real passion for serving agents trying to grow their businesses
• Strong written and verbal communication and presentation skills; extraordinary listening skills
• The ability to establish credibility with key agent decision-makers and influencers
• Ability to recognize and maximize new business opportunities

Education and Experience:

• B.A. or B.S. degree preferred
• Experience with customer service systems such as Zendesk preferred
• Technically savvy with an ability to learn new technologies and concepts quickly is a must
• Minimum 1 year Real Estate industry experience as an agent assistant, transaction coordinator, or conveyancer and have a strong understanding of the Canadian real estate transaction process.
• 2-4 years of previous experience in agent customer service, client success, or client relationship management
• Experience with Google Suite preferred
• The ability to quickly learn and understand complex real estate concepts is a must

Must-Have:

• Make A Difference.
• Embrace. Resolve. Evolve.
• Simply Great Service.
• Work Hard. Be Kind.
• Ability to truly encompass our Company's Core Values

Physical Requirements:

• Sit for long periods of time

Real Broker LLC is proud to be an equal-opportunity workplace employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability, or any other characteristic protected by law.