Quality Assurance Manager Jobs

Company Background

Donald’s Fine Foods is a family-owned business and has operated for over 30 years. We are a specialty meat processing and distribution company spanning six plants in British Columbia, Alberta and Saskatchewan, serving both domestic and international markets.

Brief

The Quality Assurance Manager will be accountable for the execution of Food Safety & Quality Assurance programs at the facility. The QA Manager is an integral member of the facility’s management team. The QA Manager will be responsible for driving continuous improvement, integrating quality assurance and quality control principles into all functions, and people, and ensuring compliance with the company’s policies and government regulations. The position reports to the Director, Quality Assurance & Food Safety.

Company Values

• Quality – Uncompromising standards in everything we do
• Customer Focused – Exceptional customer service is the measure of our success
• People - We treat our employees, customers, suppliers and the community with respect
• Integrity – Fairness, honesty, responsibility and trust mark every relationship inside and outside of the company

· Safety – We care about our people and emphasize a culture of safety throughout our company

Critical Objectives

· Assures consistent quality and high confidence level in food safety of all products

· Assures customer satisfaction through timely response to customer complaints and enquires

· Assures the maintenance of BRC certification

· Assures data collection, management and analysis

· Participates in structural problem solving

• Meets or exceeds KPIs

Responsibilities

Food Safety & Quality

• Manage the development and maintenance of HACCP, Process Control Plans, GMPs and Sanitation Standard Operating Procedures (SSOPs).
• Lead and/or facilitate internal and external audits, and inspections (BRC, Customer, and CFIA).
• Together with facility leadership, drive the organization’s food safety culture.
• Implement and maintain all applicable auditing standards (CFIA SIP & CVS, BRC, and Animal Welfare etc.).
• Lead facility activities during potential product recalls.
• Collaborate with regulatory authorities and ensure that regulations (CFIA, domestic, export, labelling, traceability etc.) are adhered to.
• Ensure timely response and resolution of necessary corrective actions associated with complaints, audits, and CFIA concerns.
• Ensure the effective execution of all Food Safety and Quality programs to meet corporate, customer as well as regulatory requirements (CFIA, Health Canada, USDA)
• Support or lead change management and continuous improvement activities including projects relating to processes, programs and/or systems.
• Apply administrative and record-keeping processes to support the programs listed above.
• Execute training programs that support the Company’s objectives concerning quality and food safety.
• Manage HACCP Program assessments and reassessments, and update GMPs, policies and procedures.
• Ensure the maintenance, effectiveness, and performance of plant sanitation standards (pre- and post-sanitation, micro, equipment and environmental testing).

Leadership

• Lead coach and develop QA Team.
• Actively participate in facility’s leadership meetings.
• Adhere to and promote Company procedures and policies at all times.
• All other duties as assigned.
• Exemplify the DFF values of People, Safety, Integrity, Quality and Customer Focus

Safety

• Provide and maintain a safe working environment for all employees and visiting customers.
• Adhere to the rules, regulations, and labour as per the site policies on OH&S.
• Work with the team towards achieving zero lost time and medical incidents.

Critical KPIs

• Number of CFIA CARS/IR/INC
• Sanitation Effectiveness
• Microbiological Compliance (Targets) & Product Shelf Life (Days)
• Number of CFIA CVS/SIP
• Product & Plant Temperatures
• GMP Compliance
• Customer Complaints Reduction
• USDA E.coli & Salmonella
• BRC Rating

Position Requirements

· Min. 5 years of managerial experience in quality assurance in the food manufacturing industry in a regulated or ISO type certified context.

· University degree and/or diploma in a Science related program (Chemistry, Biochemistry, Food Science, Microbiology or Biological Sciences).

· Strong knowledge in general quality and food safety principles.

· In-depth knowledge of HACCP and other Food Safety Programs.

Position Skills

· Sound judgement, decision-making skills.

· Excellent verbal and written communication skills.

· Proficient in using various types of computer software (Word, Excel, Outlook etc.).

· Proven ability to manage and coordinate multiple projects in a fast-paced environment.

· Ability to work well with others & independently.

· Time management, planning, supervisory and organizational skills.

Physical Requirements

• Sitting and standing for extended periods of time
• Typically works Monday to Friday with some weekend requirements
• Some travel may be required
• Ability to work in a refrigerated environment