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Company | Gateway Casinos and Entertainment Limited |
Address | Rama, Ontario, Canada |
Employment type | PART_TIME |
Salary | |
Category | Food and Beverage Services,Gambling Facilities and Casinos,Hospitality |
Expires | 2023-07-12 |
Posted at | 10 months ago |
Description
- Maintain a high level of professionalism, positive demeanor, service and phone etiquette at all times;
- Directly or indirectly provide for superior customer service and promote excellent employee relations with co-workers;
- Comply with all coupon and comp policies, sequences and steps of service for seating guests, handling/maintaining restaurant reservations, controlling flow and communication with VIP;
- Maintain a professional appearance adhering to company and department grooming policy;
- Assist in all areas of the restaurant as needed to ensure guest satisfaction and support teamwork;
- Be knowledgeable about the daily activities in the Hotel and the Casino;
- Help maintain an organized, safe and clean outlet;
- Seat guests in a pleasant manner following the standards set forth by the department;
- Be knowledgeable of all menu items offered in the restaurant;
- Maintain cleanliness of restaurant lobby areas;
- Problem solve any potential guest or crew complaints and alert management on issues that need further follow up;
- Performs other duties as assigned.
- Control guest flow of seating in the restaurant;
- Recognize and use guest name at all times;
- Must have or be able to acquire Smart Serve certification;
- Comply with all applicable Casino Rama Occupational Health and Safety policies, procedures and protocols
- Excellent verbal English communication skills; Ability to read and write in English;
- Ability to walk and stand for prolonged periods (regular work shift 8 hours);
- Understanding of guest flow and restaurant operations an asset.
- Comply with the duties of workers or supervisors, as prescribed by Section 27 or 28 of the Occupational Health and Safety Act
- Previous customer service experience in a fast paced environment in a similar role preferred;
- Demonstrate a positive health and safety attitude to ensure Casino Rama continuously provides a safe entertainment destination for patrons and co-workers
- Reliable and dependable work ethic;
- French language skills (verbal and written) are an asset
- Must be able to carry out essential duties that include occasional lifting of dishes, trays, cutlery and other related service products from 2-44 lbs.;
- Excellent time management skills; must have the ability to efficiently and calmly multi-task in a high volume, fast paced work environment;
- All employees at Casino Rama are expected to:
- Ability to present an outgoing, confident and personable attitude at all times;
- Gateway will post/recruit in accordance with the terms and conditions of applicable Collective Agreements
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