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Onboarding Specialist Jobs
Company | OpenTable |
Address | Ontario, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Restaurants,Technology, Information and Internet,Hospitality |
Expires | 2023-07-16 |
Posted at | 10 months ago |
With millions of diners, tens of thousands of restaurants, and 23+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a unique insight into the world of hospitality. We champion restaurants, bars, wineries, and other venues around the world, helping them attract guests, manage capacity, improve operations and maximize revenue.
- Work with our restaurant partners to configure the OpenTable system to their needs
- Provide administrative and coordinator functions related to Global On-Boarding program including scheduling training activities, content collection, and software implementations
- Effectively handle a queue of restaurants to reduce time-to-onboarding
- Work with internal partners to help develop and refine the On-Boarding program
- Work with restaurant staff and potential 3rd parties to deploy the OpenTable RestRef widget
- Communicate status of tasks and the backlog to peers and a broader community
- Use phone and online tools to train key restaurant staff with an emphasis on specific ways the restaurant can use OpenTable to optimize their operations
- Enthusiastically contact our restaurants and guide them through the onboarding process
- Understanding of restaurant operations a must with direct restaurant experience helpful
- Experience training non-technical customers on the use of software
- 1+ years experience, preferably in a support, implementation or hospitality role
- Excellent organization, documentation and time management skills
- Ability to make sound decisions based on key facts in potentially ambiguous situations
- Ambitious to get things done with minimal supervision
- Proven ability to drive projects through to completion
- College degree preferred
- Good phone and tele-presence required for effective training and implementation
- Group RRSP and DPSP
- Life & Disability Insurance
- Parental Leave Benefits
- Annual company weeks off
- Dental & Vision Insurance
- Flexible sick time off
- Paid volunteer time
- Birthday/celebration PTO - 1 day
- Paid Time Off - 20 days a year
- Major Medical Insurance (dependent care options)
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