National Education Consultant (Hybrid)

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.
Working Arrangement
Hybrid

This role can be hybrid out of the Calgary, Edmonton and Vancouver areas.
As a National Education Consultant, you will be responsible for managing the plan sponsor relationship and owning the communication strategy and education initiatives for their savings and retirement program.
This includes but is not limited to managing education for plan changes, financial wellness campaigns, and various other communication for our large / jumbo clients. You may also be called upon to support the presale process (RFPs and shortlists).
Responsibilities

• Consulting: Develop a strategy and recommend communications to drive engagement and participation by (1) listening to the client and understanding their objectives (2) analyzing the member behavior and (3) bringing insight from experience and best practices.
• Project management: Oversee and complete the plan and timeline, ensuring all tasks are completed on time and actively managing client expectations and pivoting as issues arise
• Communications: Draft communications and create presentations to help clients meet their fiduciary responsibilities as well as their wellness objectives.
• Relationship management: Primary contact for the client when it comes to the member experience and member communications.

How will you create impact?
As part of Client Relations, this role is part of the service team working with our largest clients in Canada Retirement. The level of support we offer when it comes to consulting on member engagement and creating custom communication is a Manulife differentiator and integral to winning new business as well as retaining clients.
What motivates you?

• You thrive in teams and enjoy getting things done together.
• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
• You obsess about customers, listen, engage and act for their benefit.
• You take ownership and build solutions, focusing on what matters.
• You do what is right, work with integrity and speak up.
• You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What We Are Looking For

• Superior planning and project management skills with a proven ability to negotiate, pivot and problem solve, and complete with tight timeframes
• Superior relationship management skills with a focus on service excellence and the proven ability to influence and win over trust and confidence
• Understanding of group retirement products and retirement savings / investment tools, pension industry in Canada a plus, and/or willingness to learn and to complete RPA designation
• Bilingual language skills would be an asset
• Outstanding verbal and written communication skills
• Strong presenter with proven ability to deliver high impact presentations (shortlist presentation or presenting education strategy at pension committee meetings)

What can we offer you?

• A competitive salary and benefits packages.
• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
• A focus on growing your career path with us.
• Professional development and leadership opportunities.
• Flexible work policies and strong work-life balance.

Our commitment to you

• Boundless opportunity We create opportunities to learn and grow at every stage of your career.
• Championing Corporate Citizenship We build a business that benefits all collaborators and has a positive social and environmental impact.
• Continuous innovation We invite you to help redefine the future of financial services.
• Delivering the promise of Diversity, Equity and Inclusion We foster an inclusive workplace where everyone thrives.
• Values-first culture We lead with our Values every day and bring them to life together.

Every career at Manulife/John Hancock provides the opportunity to learn new skills and move your career forward. Ready to make an impact somewhere? What are you waiting for? Apply today.
About John Hancock And Manulife
John Hancock is a unit of Manulife Financial Corporation, a leading international financial services group that helps people make their decisions easier and lives better. We operate primarily as John Hancock in the United States, and Manulife globally, including Canada, Asia and Europe. We provide financial advice, insurance and wealth and asset management solutions for individuals, groups and institutions. Assets under management and administration by Manulife and its subsidiaries were CAD$1.3 trillion (US$1.1 trillion) as of June 30, 2021. Manulife Financial Corporation trades as MFC on the TSX, NYSE, and PSE, and under 945 on the SEHK. Manulife can be found at manulife.com.
One of the largest life insurers in the United States, John Hancock supports more than 10 million Americans with a broad range of financial products, including life insurance, annuities, investments, 401(k) plans, and education savings plans. Additional information about John Hancock may be found at johnhancock.com.
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].
Salary & Benefits
The annual base salary for this role is listed below.
Primary Location
Calgary, Alberta
Salary range is expected to be between
$68,775.00 CAD - $114,625.00 CAD
If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.
Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.