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Member Service Representative - 149 Street Branch
Company | Servus Credit Union |
Address | Edmonton, Alberta, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Technology, Information and Internet |
Expires | 2023-05-11 |
Posted at | 1 year ago |
Posting Closes: April 19, 2023@ 3:00pm (MST)
Employment Status: Permanent Part Time (Guaranteed 20 hours per week)
Compensation: $20.07 – $25.08 per hour
Servus is growing! We are currently looking for a Member Service Representative at our 149th Street Branch!
Servus's customers are also our member-owners, so we call our Customer Service Representatives, Member Service Representatives. Reporting to the Manager Member Service you play a vital role as the face of our Credit Union. As a first point of contact in the branch, you will provide a personalized and friendly experience for each member responding to their inquiries, identifying financial needs, and providing recommendations for Servus products.
More specifically, the scope of your responsibilities will include, but are not limited to:
To qualify, you must have customer service or sales experience, cash-handling experience, and a high school diploma.
Although not required, the following experience, education/certificates are valuable assets:
Most importantly, we are looking for candidates with enthusiastic energy, impeccable communication skills, and who are effortless in building rapport with our members. If you are a positive, organized, and detail-oriented person looking for a long-term career growth, then we encourage you to apply!
Benefits
Working for Servus has outstanding benefits. We offer our employees flexible and practical benefits in addition to competitive salaries and career-building opportunities. Some of our benefits include:
What happens next?
Thank you for applying with Servus Credit Union! If you are shortlisted for this opportunity, you will hear from us after the posting closes regarding next steps. Should you require an accommodation during the application and selection process, please contact us at [email protected] with the position and location you are interested in.
Employment Status: Permanent Part Time (Guaranteed 20 hours per week)
Compensation: $20.07 – $25.08 per hour
Servus is growing! We are currently looking for a Member Service Representative at our 149th Street Branch!
Servus's customers are also our member-owners, so we call our Customer Service Representatives, Member Service Representatives. Reporting to the Manager Member Service you play a vital role as the face of our Credit Union. As a first point of contact in the branch, you will provide a personalized and friendly experience for each member responding to their inquiries, identifying financial needs, and providing recommendations for Servus products.
More specifically, the scope of your responsibilities will include, but are not limited to:
- Resolving routine member concerns and complaints in accordance with our service standards and escalate issues where appropriate
- Achieving or exceeding assigned sales and referral goals
- Understanding member needs and identifying opportunities to promote Credit Union products and services – referring them to appropriate team members and external partners as required
- Learning and applying knowledge of policies, procedures, and loss prevention guidelines while performing member transactions to mitigate risk of loss to Servus Credit Union
- With accuracy, processing member transactions such as deposits, withdrawals, loan and utility payments, money orders, credit card advances, calculation of foreign and domestic exchange & cheque cashing
- Contributing positively to branch morale and a cohesive work environment
- Providing competent and courteous service to members, exceeding their expectations, and making them feel at home
To qualify, you must have customer service or sales experience, cash-handling experience, and a high school diploma.
Although not required, the following experience, education/certificates are valuable assets:
- Previous experience working with a financial institution
- Post-secondary education in Finance (or related studies)
Most importantly, we are looking for candidates with enthusiastic energy, impeccable communication skills, and who are effortless in building rapport with our members. If you are a positive, organized, and detail-oriented person looking for a long-term career growth, then we encourage you to apply!
Benefits
Working for Servus has outstanding benefits. We offer our employees flexible and practical benefits in addition to competitive salaries and career-building opportunities. Some of our benefits include:
- Employee/family assistance program
- Immediate financial benefits
- Group RSP programs available after 3 months
- Flexible group benefit plan
- Flexible health and/or wellness spending account
- 6% vacation rate
What happens next?
Thank you for applying with Servus Credit Union! If you are shortlisted for this opportunity, you will hear from us after the posting closes regarding next steps. Should you require an accommodation during the application and selection process, please contact us at [email protected] with the position and location you are interested in.
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