Installation/Service Coordinator Jobs

Posting Title: Installation Coordinator

Be part of the future! Let's Build a better Tomorrow Together!

We are one team, dedicated to working together to create the purposeful solutions that propel the world forward. We hope you will join our diverse team of top people – you bring your talent, and we’ll give you the space and opportunities to grow and succeed. We are passionate about making a difference.

What We Offer

• Competitive Pay
• Extensive Training with Best-in-Industry Resources
• Encouraging, supportive, and collaborative team environment
• Career Advancement Opportunities across Business and Geographies
• Comprehensive Benefits Package including Retirement Savings Plan, Pension, Extended Health Care, Dental

What You Will Do

• Coordinate and schedule JCI technicians and subcontracted vendors using proprietary scheduling software to ensure on-time installation completion for each job. This includes initial installation meetings and each return trip thereafter.
• Track and verify on-time delivery of all materials needed to complete installations.
• Perform welcome calls to each customer within 48 hours of job booking.
• Create job packets with all pertinent installation job details and required forms and provide to Installers prior to job start.
• Provides administrative, day-to-day support in the service operational areas at the local branch.
• Work closely with our other internal departments to organize and schedule all installations from first customer contact to the closing out of the contract.
• Facilitate the closing of each installation job either directly or through follow up with various other departments.
• Shipping and receiving all equipment for projects. Sending to Site and Contractors.
• Communicate with customers to ensure installation site readiness i.e., construction progress, lift availability, network connectivity, proper personnel on-site, etc.
• Authenticate and process paperwork to ensure that each installation meets with JCI’s Zero Harm safety policy and to ensure timely closeout of the installation.
• Update all pertinent information in our Installation Backlog Tool so that all stakeholders are informed of installation progress from the time of booking to completion.

How You Will Do It

• Communicate with customers, both internal and external, via telephone, email or internal program.
• Work with installers, sub-contractors, install manager and material handlers.
• Work with Sales and National Account teams on any installation concerns.
• Work with vendors regarding material shipments.

Required

What we look for

• Customer service experience.
• Proficient in MS Office applications (Excel, Outlook).
• Must have strong organizational skills and the ability to multi-task with attention to detail.
• High school diploma or equivalent.
• Excellent written and verbal communication skills.

We believe in doing well by doing good and hold ourselves accountable to make the world a better place through the solutions we provide, our engagement in society, and the way we do business. We believe that diversity and inclusion matter and make a difference. By embracing its true value and appreciating various perspectives, we strive to be one of the most desirable places to work. Johnson Controls listed in Forbes Best Employers for Diversity