Host Ambassador Jobs

Job Overview

The Slot Ambassador Host under the direction of the VIP Slot Ambassador will be responsible for looking after our VIP slot guests and ensuring that all their needs are met.

They must have exemplary customer service skills. They provide superior service to our VIP’S, knowing guests by their names, likes and dislikes, dining and entertainment and favourite sports games. Most importantly knowing the slot machines our guests like to play and which ones our guests would like to see.

The Slot Ambassador Host must maintain a professional and welcoming demeanor at all times. Always greeting guests with a smile as well as being impeccably groomed.

The Slot Ambassador Host will be responsible for maintaining repeat business from current list of VIP Guests as well as recruiting new guests to the casino.

Responsibilities And Duties

• Coordinate all special events organized by the casino towards attracting new clients
• Execute promotions and progress of the loyalty programs organized by the casino
• Ensure players are satisfied with the services provided by the casino
• Cater to the needs of the players while they are in the casino
• The Ambassador will also work closely with the Guest Services representatives, Slot Supervisors, Slot staff, and food and beverage to ensure all VIP requests are met.
• Introduce the players on new games and programs, and events of the casino
• Assist with casino promotions
• Book reservations for the casino’s valued customers
• Draft and distribute periodic or daily report to the casino’s management.
• Track players visitations and average bets
• Oversee service delivery to the players
• Listen to complaints and concerns of clients and get them resolved without delay
• Determine the level of comps to be given to any player
• Send emails or place calls to players to promote the image and services of the casino
• Market the services of the casino to existing and prospective players

Education And Experience

• Criminal background check required
• Grade 12 or diploma required
• Must be available for weekends and night shifts
• Must be able to work flexible hours between Ace Blackfoot and Ace Airport
• AGLC lottery training required
• Current in in AGLC Proserve and Protect service requirements
• Previous slot attendant experience and a current AGLC gaming license is required
• AGLC Phase 1 required

Skills And Abilities

• Must be able to work all shifts, including evenings and weekends.
• Proficient in Microsoft Excel and Microsoft Word
• Able to multitask Able to lift up to 50 lbs
• Proficient in data entry for Loyalty programs and VIP customer information.