Head Cashier : Part Time (Parry Sound)

Position Purpose
The front end is the last opportunity we have to thank our customers and show them we appreciate their business. The Head Cashier is accountable to ensure this occurs by carrying out the responsibilities listed in this description as well as holding the Front End associates accountable to effectively carry out their duties and responsibilities.
Position Responsibilities
We're looking for the type of associates who can tap into their inner orange. Overseeing work activity within his/her department, motivating the team to consistently demonstrate Customer FIRST behaviours.

• Driving awareness of current promotions by providing Front End associates with promotion locations so they can effectively direct customers , communicating store and Home Depot objectives to associates
• Handling customer complaints in a professional manner
• Providing outstanding service to both external and internal Customers by ensuring efficient Front End and Remote Cashier operations
• Providing a safe working and shopping environment by following all safety policies & standards
• Training and supervising Cashiers (including cashiers in all remote cashier locations) and Lot Associates
• Completing specified safety training, immediately correcting hazards ; unsafe conditions or reporting conditions to the Manager On Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers
• Setting clear performance expectations as well as providing on the job feedback

Experience/Knowledge Required: The kind of orange we are looking for will possess: Minimum time in position and performance management code requirements of V2 (or P3 in previous system)

• Ability to work a flexible schedule including evenings and weekends Excellent communication skills and customer service skills
• 1 year of supervisory experience
• Knowledge of all policies, procedures and duties related to customer transactions, cash handling, the service desk and lot
• Excellent decision making ability and problem solving skills

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