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Gucci Team Manager - Holt Renfrew Square One

Company

Gucci
Address Mississauga, Ontario, Canada
Employment type FULL_TIME
Salary
Category Retail Luxury Goods and Jewelry
Expires 2023-08-03
Posted at 10 months ago
Job Description

Summary
If you are a Dream-maker, this is the place for you. Together, we’ll create the real fabric of Gucci. A community of people united by the same passion: breaking new ground in the fashion world and beyond.

Role Mission
As a Gucci Team Manager, you will lead and inspire a dedicated team of Client Advisors to deliver the highest performance through a customer centric attitude.
You will lead from the selling floor, delivering real time coaching and feedback to achieve business and product category goals. You will develop and grow the talent within your team. The Team Manager will represent the brand as a Gucci Ambassador by promoting the Gucci Values and Amplifiers of the brand within the marketplace.
Key Accountabilities
Team
  • Develop and lead cross category focus, ensuring your team can and do sell all categories across all floors;
  • Provide support and regular feedback to Client Advisors to ensure their development is ongoing and their motivation and sense of engagement is high;
  • Participate in attracting, recruiting, and onboarding a high performing team;
  • Support opening and closing of the store as Manager on Duty providing leadership and guidance to all Client Advisors on shift;
  • Conduct regular and monthly performance conversations, discussing results, opportunities and developing action plans;
  • Lead morning briefings as and when required, delivering key business communication and daily objectives;
  • Working on the selling floor, you will be in constant contact with your team, supporting and coaching where needed, ensuring a consistent client experience;
  • Monitor your team’s adherence to company policies and procedures; following up when needed.
Client
  • Capture meaningful customer data for the purpose of building relationships to personalize prospect client development opportunities;
  • Lead by example on the selling floor in embracing the Gucci selling ceremony;
  • Manage the customer flow on the selling floor to ensure all clients are attended to and exceptional service is delivered;
  • Monitor client advisor performance and work on a daily/weekly/monthly plan to ensure clienteling excellence;
  • Manage and resolve customer service issues with the end goal of retaining the client relationship.
  • Monitor monthly consumer management database reporting;
  • Achieve business objectives by utilizing the company consumer management client segmentation strategy;
  • Develop a client engagement mindset, with the purpose of building long lasting relationships with clientele;
  • Model Gucci image through appropriate wardrobe and presence per the company grooming guidelines.
  • Full utilization of the various clienteling tools to activate, retain and grow team and personal client base;
  • Fully support and align with all key business initiatives and new product launches;
  • Lead and support company driven local events and product launches, ensuring client attendance and sales results are met;
  • Lead the execution of clienteling activities with your team, developing actions to reach clear goals and KPIs;
  • Lead and inspire your team to execute a superior client experience, ensuring each Client Advisor operates with a hospitality mindset;
  • Strong grasp on KPI’s and ability to strategize when performance standards are not met;
Product
  • Partner with the Store Director and the Merchandising team, by providing effective feedback on products, stock situation and specific category requests to grow the business;
  • Utilize digital platforms to support store and online product sales.
  • Provide insights to Store Director and Visual Merchandising team to maximize the category potential while ensuring the image and merchandising guidelines of the store are maintained;
  • Partner with the Store Director and the Training team to ensure Client Advisors develop full product knowledge through specific training, while ensuring their awareness of market trends and competitors;
  • Monitor the performance of the assigned categories and proactively propose action plans to reach the targets;
Operations
  • Collaborate with Operations, Human Resources, Loss Prevention, and other cross functional departments while adhering to and enforcing all company policies and procedures;
  • Maintain full organization of company assets in the back of house and front of house per the worldwide stock guidelines;
  • Support and maintain visual merchandising standards set by the WW headquarters;
  • Provide accurate monthly schedules, and leadership zoning, by analyzing peak hours to ensure adequate floor coverage;
  • Weekly communication of bestseller needs through the Business Planning replenishment program.
  • Daily maintenance of the consignment program to ensure compliance and adherence to company policy and procedures;
  • Responsible for tracking all special orders through merchandising communication;
Key Requirements
  • Minimum of 2-4 years of sales management experience in retail, luxury retail, or service-related industry;
  • Proven ability to drive positive client experiences that build loyalty and deliver measurable results;
  • Ability to analyze selling reports, identify business trends, and react quickly to the needs of the business;
  • Strong verbal and written communication skills and excellent organizational skills;
  • Ability to inspire and influence a team, with an entrepreneurial vision, and high level of integrity and professionalism;
  • Flexibility to work a retail schedule which will include evenings, weekends, and holidays.
  • Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook;
  • A Bachelor’s Degree in a related field is preferred;
  • Ability to manage competing priorities in a fast-paced environment;
  • Passion for the fashion industry;
  • Industry awareness and strong business acumen;
Key Pillars for Ways of Working
  • Driven by the sense of urgency, promotes change and takes smart risks in pursuit of goals
  • Is self-aware, curious to learn and seeks feedback from others to continuously grow, always putting improvement over comfort
  • Demonstrate that Everyone is an Owner through thoughts, actions, and behaviors.
  • Actively gets things done, raising the bar for performance, and taking accountability for own actions
  • Builds trust-based relationships across boundaries and encourages collaboration
  • Empowers others by providing autonomy and encouraging self-expression, valuing, and amplifying each person’s uniqueness

  • Execute the mission of the role with a Radically Client-Centric mindset;<
    br />

  • Approach activities and relationships with a methodology that promotes Flat, Connected and Fast ways of collaborative working;

  • Be Relentlessly Creative and approach challenges with an innovative mindset;

  • Demonstrate that Everyone is an Owner through thoughts, actions, and behaviors.

    • Key Behaviors to Amplify What We Do
    Explore
    Considerate Thinker

    • Sees the big picture and understands how own actions and decisions impact others and the organization as a whole

    Solutions Developer

    • Actively scans the environment for new approaches, blending different ideas to come with creative yet effective solutions

    Deliver
    Accountable Achiever

    • Actively gets things done, raising the bar for performance, and taking accountability for own actions

    Agile Advocate

    • Driven by the sense of urgency, promotes change and takes smart risks in pursuit of goals

    Connect
    Connection Builder

    • Builds trust-based relationships across boundaries and encourages collaboration

    • Adapts own style to communicate impactfully

    People Enabler

    • Empowers others by providing autonomy and encouraging self-expression, valuing, and amplifying each person’s uniqueness

    Build
    Continuous Learner

    • Is self-aware, curious to learn and seeks feedback from others to continuously grow, always putting improvement over comfort

    Talent Builder

    • Provides constructive and on-going feedback, coaches and helps others to achieve their full potential

    Work Authorization

    • Qualified candidates must have the proper work authorization to work in Canada

    Accessibility
    Our Gucci community is committed to providing a culture of inclusivity and accessibility in all aspects of the employee life cycle – starting with the candidate experience.  If you are interested in becoming a Gucci Dream-maker and applying for employment and require a reasonable accommodation to assist with any part of the application and/or interview process, please contact us by email at [email protected].  
    When contacting us, please provide your contact information, the role you have applied to, and the nature of your accessibility issue. Please only send inquiries concerning requests for reasonable accommodations.
    Job Type
    Regular
    Start Date
    2023-08-31
    Schedule
    Full time
    Organization
    G Boutiques Inc.

  • Adapts own style to communicate impactfully
  • Approach activities and relationships with a methodology that promotes Flat, Connected and Fast ways of collaborative working;
  • Sees the big picture and understands how own actions and decisions impact others and the organization as a whole
  • Qualified candidates must have the proper work authorization to work in Canada
  • Actively scans the environment for new approaches, blending different ideas to come with creative yet effective solutions
  • Be Relentlessly Creative and approach challenges with an innovative mindset;
  • Provides constructive and on-going feedback, coaches and helps others to achieve their full potential