Food And Beverage Supervisor

Position summary:

The Royal Ottawa Golf Club has an exciting opportunity for a Food and Beverage Supervisor who will act as a key member of the Food and Beverage team. The Food and Beverage Supervisor will be responsible for managing the Club’s Service Staff, ensuring the highest levels of Member and Guest satisfaction.

This is a Full-time Management position with the possibility of a 6 to 8 week layoff during the off-season in January and February.

The Food and Beverage Supervisor is responsible for the Club’s Food and Beverage deliverables including the Service and Bar staff. The position is ideal for an experienced restaurant supervisor or lead server with outstanding customer service and people management skills.

Previous management experience in a unionized environment would be a definite advantage in this role. Superior communication and organizational skills are also required as this position is a focal point for the Club’s membership.

Reporting to the Food and Beverage Manager, the Food and Beverage Supervisor will work closely with the other Food and Beverage Supervisor, the Events Coordinator and the Executive Chef to ensure that Club’s day-to-day operations and events are expertly managed.

Job Responsibilities:

• Approves employee time sheets and time off requests;
• Oversees and participates in the Club’s opening and closing duties;
• Supervises the Food and Beverage department, managing and scheduling its staff;
• Responsible for the assisting with the reconciliation and proper accounting of the POS system;
• Supervises, coaches, and oversees the service staff;
• Performs 6-month and annual staff evaluations, reporting results to Human Resources;
• Evaluates, implements, and champions streamlining policies, procedures and controls;
• Delegates duties based on seniority level, ensures adequate coverage;
• Manages the flow of inventory, maintaining harmonious relationships with suppliers;
• Works closely with the various department heads to coordinate logistics, and event service;
• Takes an active role in managing the Club’s extensive wine and liquor inventory;
• Audits the days service chits to ensure the Members are being billed appropriately;
• Other duties as assigned.

Qualifications:

• Experience working in a unionized environment an asset;
• Experience supervising and scheduling service staff;
• Strong Experience with a POS system (Jonas, Maitre D’, etc);
• Good understanding of the Microsoft Office suite.
• Strong knowledge of customer service standards, food and wine pairings, and budgeting;
• Excellent written and verbal communication skills, in both languages;
• Experience in the private club setting is a definite asset;
• A post-secondary degree or diploma in Hospitality Management or related discipline preferred;
• Enthusiasm and team player attitudes are a must in order to succeed;
• Minimum 2-3 years of restaurant or hospitality management experience;
• Ability to work a flexible schedule based on business needs;
• Bilingualism – fluency in both English and French is a definite asset;
• Detail orientated problem solver;
• Strong analytical, time-management and organizational skills;

Salary details:

A competitive total compensation package is offered, including industry leading wages, a comprehensive benefits package, meal plan, pension plan, and limited golfing privileges.

Job Types: Full-time, Permanent

Salary: $20.00-$26.00 per hour

Benefits:

• Company pension
• Disability insurance
• Extended health care
• Paid time off
• Vision care
• RRSP match
• Life insurance
• Dental care
• Discounted or free food

Schedule:

• Day shift
• 8 hour shift
• Holidays
• Weekend availability
• 10 hour shift
• Monday to Friday
• 12 hour shift
• Night shift

Supplemental pay types:

• Bonus pay
• Tips

Ability to commute/relocate:

• Gatineau, QC J9H7L2: reliably commute or plan to relocate before starting work (preferred)

Experience:

• Hospitality industry: 2 years (preferred)
• Restaurant management: 1 year (preferred)

Work Location: One location