Food And Beverage Supervisor

The Toronto Cricket Skating and Curling Club is recruiting for a hands-on Full-Time Food & Beverage Supervisor Reporting to the Food and Beverage Manager, the Food and Beverage Supervisor will assist in daily operations and supervision of Front of House staff in the following areas: Sports Grill / Bar, upper / Lower Patio, Skating/Curling and Squash Lounges, all meeting rooms and event spaces across the Club.

An Overview of Key Duties and Responsibilities

• Reports any workplace incidents, hazards and dangers
• Assists with scheduling and keeping staffing levels reflective of business needs
• Ensures staff are providing members and guests exceptional member service by providing one-on-one coaching when needed
• Communicates with other departments regarding event changes, member concerns and emergency situations
• Assists with the operations for all Food and Beverage areas including Family Bistro, Sports Grill, Sports Bar, Skating Lounge, Curling Lounge, Squash Lounge and Banquet Operations.
• Acts as a liaison between members, service staff and kitchen as needed
• Provides a training path for new staff, and ensures new staff are properly trained on service standards, computer systems and menu offerings, before serving any members
• Provides support by filling in when a server is not available and provides service to tables
• Delegates duties to all staff to serve members in all dining areas
• Works alongside staff on all preparatory work prior to opening and closing of eating areas
• Manages a high level of cleanliness standards and ensures staff are following same procedures

Highlight of Job Requirements

• Smart Serve Certification (required)
• A proven track record in the provision of customer service and the ability to meet performance standards during very busy peak periods while maintaining professionalism during stressful situations
• 1 (one) year of relevant supervisory experience required in a private club, hotel, full-service restaurant or other hospitality-related industry.
• Excellent verbal and written communication skills
• Food Handler Certification (nice to have, but not required)
• At least two (2) years serving experience in full service restaurant
• Flexibility to work evenings and/or weekends depending on changing business levels
• Energetic and outgoing, with a positive attitude, driven to provide outstanding member service