Field Service Technician - Nisku Ab, Canada

Field Service Technician
Status: Non-Exempt (hourly)
Department: Field Service
Position Summary
The Field Service Technician will support our fuel cell products currently installed in electric lift trucks, including performing preventative maintenance and resolving breakdowns. This person will be responsible for the installation and servicing of fuel cells at a specific location. This person will also be responsible for reporting breakdown events, parts ordering and maintenance of fuel cells at a specific location. This position presents a great amount of exposure to customer personnel and electric lift truck operators, and thus requires a person with excellent technical skills as well as communication, interpersonal and motivational skills.
Core Duties And Responsibilities

• Providing regular feedback to regional service representatives regarding fuel cell performance and field maintenance issues.
• Perform other duties as assigned.
• Exhibiting and enforcing safety procedures in the field or customer sites.
• Performing diagnostics, troubleshooting, and evaluations to maintain the fleet at a specific location.
• Maintenance and service of fuel cells at customer sites.
• Providing on-call and emergency support service to customers as required
• Travel as required for business needs; expected to drive safely and to adhere to all traffic laws
• Represent Plug Power in a professional manner at all times and in all interactions
• Purchasing tools, equipment, and parts for customer service and support as required.
• May include maintaining ongoing communication with customer personnel hydrogen suppliers regarding aftermarket support of fuel cells.
• Performing specialized service procedures, including field retrofits and software and hardware upgrades to existing fuel cells.
• Completing administrative duties & documentation, including: incident reports, service logs, inventory maintenance and site and system documentation.
• May require troubleshooting and maintenance of high-pressure hydrogen storage, 480VAC, flammability, cryogenic liquid, high pressure gas and fueling systems.

Education And Experience

• Computer and software systems skills as applicable to position including but not limited to: Word, PowerPoint, Excel, and Outlook
• Exceptional time management skills with the ability to handle multiple tasks
• Excellent verbal and written communication skills
• Punctual and reliable
• Knowledge of lift truck operation and applications is highly preferred
• Must possess a valid driver license, a clean driving record, and the ability to safely operate a motor vehicle
• Uncompromising dedication to quality
• Three (3) or more years of direct experience in mechanical and electrical troubleshooting
• Minimum high school diploma or equivalent with technical electrical coursework
• General mechanical aptitude is required
• Technician must provide own standard set of tools – specific fuel cell tools to be provided by Plug power
• Must be able to lift 50 pounds on regular basis unassisted
• Formal training and education may be also considered in lieu of direct experience
• Creativity in solving technical problems
• Ability to work independently
• Dynamic interpersonal skills and the ability to effectively communicate with diverse audiences and stakeholders at all levels