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Company | TerraSource Global |
Address | Pointe-Claire, Quebec, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Machinery Manufacturing |
Expires | 2023-06-30 |
Posted at | 10 months ago |
Who We Are
- Appropriately manage time and resources to minimize overtime and expenses, while generating Value Add Service and Parts Quotes. Identify and advise sales resources on new equipment opportunities at customers.
- Utilize SalesForce system to submit Quote Requests, manage Service Reports, update Asset data, and collaborate with other departments.
- Proactively work with customers, sales representatives, and monitor recent orders to identify opportunities for service visits.
- Provide feedback and training on equipment performance and potential improvements to Sales, Engineering, and others in the Field Service Department.
- Supervise, advise and train customers on installation, operation and maintenance. Evaluate equipment, identify needs for service or parts and submit request to drive quote volume.
- Complete service visits, generate professional reports, and submit billing in a timely manner.
- Ability to utilize mathematical concepts such as fractions, percentages, and ratios in practical situations. – Required / Basic
- Experience with SalesForce or similar customer management software. – Preferred
- Must complete annual MSHA Vendor Training. Surface and Underground Vendor Training / Certifications. – Required
- Demonstrated common PC Skills including Microsoft products. – Required / Intermediate
- Ability to operate general hand tools, measuring devices, air tools, and other common equipment for industrial equipment maintenance. – Preferred / Intermediate
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions and engineering drawings. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees. – Required / Intermediate
- Considerable ingenuity and judgment required to deal with factors not easily evaluated, interpret results and make decisions working independently. – Required / Expert
- Generating professional and grammatically accurate technical reports and proposals, not requiring routine review by others. – Required / Intermediate
- Must possess a valid driver's license in state of residence and be insurable under company's motor vehicle insurance policy. – Required
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