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Company | Canada Life |
Address | Winnipeg, Manitoba, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Insurance,Financial Services |
Expires | 2023-07-21 |
Posted at | 10 months ago |
- Review the medical information and determine if further investigation with our Healthcare professionals is required or if the assessment can be made based on the information available to you.
- Determine, based on the group plan parameters, if coverage is eligible under the group plan.
- Review medical information submitted by the patient’s physician to determine if all of the necessary information has been received in order to complete the assessment. If not, must correspond either verbally or in writing with either the plan member, the pharmacy, or the physician to obtain any missing information.
- Correspond both by phone and in writing with plan members to advise and support the decisions made.
- Provide support to the Canada Life Group Offices, Sales & Marketing Centers, Benefit Payment Offices, and Group Customer Contact Services regarding prior authorizations.
- Knowledge of BEN, TOCs, TSO and Cybrary will be considered an asset
- Bilingualism (English and French) is considered an asset
- Excellent analytical, investigative and problem solving skills
- At ease navigating through multiple computer programs simultaneously
- Living our values of Customer View; Integrity; Partnership; and Communities
- Knowledge of the insurance industry and exposure to drug plans will be considered an asset
- Strong organizational, quality and time management skills
- Ability to deliver high quality results with speed and accuracy in a fast paced challenging and ever changing work environment
- Strong customer service skills
- Excellent verbal and written communication skills
- Experience working in Excel, Word and Access. Excellent keyboarding skills of 40wpm
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