Digital Literacy Coaches Jobs

Position: Digital Literacy Coaches (DLC) - Service Delivery Innovation (SDI) Remote Access to Digital Literacy for Newcomers Research (RADLTN) Project

Temporary Part-Time positions starting July 31, 2023, till December 15, 2023

Hours of Work: TBD (Monday to Sunday)

Days off: days off is dependent on work schedule

4 vacancies

At ISSofBC we believe in:

❖ Working with purpose

❖ We aspire to improve

❖ We cultivate belonging

❖ We are genuine

Why choose us!

Join ISSofBC, one of the largest and first newcomer and refugee agencies in Canada. As well as being a values-driven organization, we pride ourselves on diversity, inclusion, innovation, and transparency. You can make lifelong friends and connections when you join our family. What's more, we also have multiple locations and offer flexible working and shorter working weeks than most organizations.

Summary

Provides tutoring and/or support for participants during the field-testing stage for the RADLTN project, according to the test interventions assigned (1-on-1, group or self-access). Produces client progress reports, provides feedback on test interventions and resources used as well as input into the evaluation process and funder reports.

REPORTING TO: Project Lead

How You’ll Make a Difference

• Successfully completes digital literacy tutor training course provided by ISSofBC in advance of the field-testing stage.

• Assists in the recruitment of clients for the field-testing stage for Cohort 2.

• Provides tutoring/coaching to clients in the 1-on-1 and/or group interventions being field tested. The Cohort runs for 48 hours over a 12-week period. May be assigned to support clients in the remote access intervention.

• Inputs data into ISSofBC’s New Track database to track attendance, digital tasks taught, and digital task assessments.

• Participates in meetings as needed either in person or remotely for project updates. Submits written feedback on intervention models, on project resources and field testing of Cohort 2. Completes client progress reports and submits to Project Lead.

• Provides input for funder reports

• Performs other related duties as assigned.

What You Bring

Degree from a recognized university OR an equivalent combination of education, training and experience acceptable to the employer. Supplemented by a further two (2) years of facilitator experience working with adults, ideally with newcomers with various English levels and low digital skills. Demonstrated proficiency with current technology tools and online video conferencing platforms.

What Makes You a Change Maker

• Previous experience coaching/tutoring adults with their digital literacy skills

• Demonstrated ability to prioritize, organize and complete tasks with minimal supervision and ability to meet tight deadlines.

• Ability to take direction and work in teams, in addition to having strong initiative.

• Ability to communicate fluently and accurately in both written and oral English.

• Demonstrated ability to deal effectively and courteously with clients, staff and the public who may come from differing cultural and linguistic backgrounds.

• Demonstrated ability to prioritize, organize and complete tasks with minimal supervision.

• Understanding of adult learning, digital literacy needs and some experience with working with clients with low levels of English (Literacy to CLB 3).

• Additional Language spoken is an asset.

• Ability to set and maintain boundaries with staff and clients and manage self-care

• Ability to obtain and maintain a clear criminal records check

• Ability to carry out the duties of the position.

• Previous experience providing digital support to clients, especially remotely through Zoom or other video conferencing platform, is an asset.

ISSofBC Value Proposition

• Expected Starting Salary: $25.49 per hour.

• Remote work opportunity

• Values-based organization with collaborative peers with a wide range of backgrounds and talents • Inclusive culture and innovative workplace with opportunity for new approaches

ISSofBC’s mission and values emphasize inclusivity and recognition of individuals’ unique talents. In recruiting and developing our staff, we see strength in diversity of backgrounds, lived experiences, and identities. We welcome and encourage applicants who bring new perspectives and experiences to our team.

If you are passionate about making a difference, apply now!

Applicants must be eligible to work in Canada. We thank all applicants; however, only those shortlisted will be contacted for an interview.