Credit & Collection Specialist (Retail)

Company Description

Gentek Building Products is a leading manufacturer and distributor of quality building products. With 3 Canadian manufacturing plants and 22 distribution offices, we are well positioned to provide our customers with quality products and a superior customer service experience. We are currently looking for a Credit and Collection Specialist (Retail) to join our corporate office team based at our distribution branch in Burlington.

Responsibilities: Working from our Burlington office you will:

• Reconcile payments of retail accounts against our record of receivables
• Dispute resolution and mitigation
• Initiate collection calls and other action for escalated receivables issues
• Special projects as assigned by the Director of Credit
• Upload payment for all Retail accounts and handling mismatch payments
• Obtain and analyze credit reports
• Obtain and analyze bank and trade references
• Responsible for credit and collection for assigned supply center
• Approve credit applications
• Assess and analyze the creditworthiness of new and existing customer and establish credit limits per customer.
• Evaluate credit data
• Need to resolve and follow up on unauthorized deduction.
• Professionally communicate with customers on escalated disputes
• Maintain policies and procedures related to credit, receivables, collections
• Credit, Collection, and administration for Retail accounts and or commercial accounts
• Liaise with distribution branch staff to assist with effective management of A/R issues and collections
• Responding e-mails and take necessary action for all Retail accounts.
• Document collection efforts
• Provide timely updates on collection activity
• Responsible for releasing orders on credit hold
• Maintain corporate DSO targets and attain performance objectives as established

Qualifications

Experience and education:

• Working knowledge of the construction industry. Application of liens a plus
• Ability to function in a fast paced & high-energy, ever changing environment with a strong sense of urgency and flexibility
• Mature and dependable disposition
• High degree of organization and attention to detail/accuracy
• Excellent oral and written communication skills
• AS400 experience a plus
• Strong computer literacy with Microsoft Office – specifically excel
• University Degree in Business or related field (preferred)
• Great initiative and autonomy