Coordinator Case Management Jobs

Job Summary
10/10 of our Dentists recommend you should click the link to apply now.
Work schedule is normal business hours Monday - Friday.
Position is open to Remote, near one of our office locations preferred.
LIBERTY offices are located in Irvine, CA, Las Vegas, NV, Oklahoma City, OK, Tampa, FL, or Uniondale, NY.
LIBERTY Dental Plan is seeking to add a Coordinator Case Management to our team! The Coordinator Case Management provides confidential, unbiased assistance to eligible LIBERTY Dental Plan enrollees of Medicaid in need of dental services who also have a co-morbidity of special health care needs.
What You Will Do

• Assist in securing enrollee dental services.
• Perform dental case turnaround time in accordance with access standards regardless of the communication route (e.g. HSP inquiry, workflow, email, facsimile, phone call, etc.).
• Provide research and compose comprehensive written response to various inquiries.
• Provide enrollee information on accessing the LIBERTY vehicles for complaints, appeals or grievance process.
• Educate enrollees on their rights and responsibilities.
• Assist other lines of business as directed and educated to perform.
• Provide education pertaining to the LIBERTY Care Coordination Program.
• Ensure enrollee cases and events are documented correctly in the Health Solutions Plus (HSP) database.
• Work with and interface with entities outside of LIBERTY such as Dental Offices, Primary Dental Providers and their representatives, health plan care coordinators, home and community-based service representatives, transportation vendors, hospital representatives, Primary Care Physicians or their delegates, legal representatives, varying State Government Agencies, Foster Care and Community Based Service providers.
• Inform enrollees of available covered dental benefits.
• Work collaboratively with multi-divisions of LIBERTY such as and not limited to Member Services, Provider Relations, Claims, Grievances, Staff Dentists, Supervisors, Managers and Leadership.
• Perform other duties as assigned or determined appropriate.
• Help to resolve enrollee conflicts and barriers to dental care.
• Manage telephone calls and email inquiries not limited to, seeking dental services, dissatisfaction, and second opinions.

What You Will Need

• Knowledge of medical terminology preferred.
• Ability to work independently or within a team.
• Critical thinking skills to appropriately resolve inquiries, escalated cases and orchestrate holistic care.
• Working knowledge of Microsoft Excel, Word, and Outlook.
• Excellent customer service skills.
• Bilingual with the ability to pass a Spanish dental terminology exam, preferred.
• Ability to adapt to a proprietary documentation database.
• Minimum 1 year care coordination experience preferred.
• Registered Dental Assistant (RDA) preferred.
• 2 Year/Associate degree or equivalent years of administrative experience.

What LIBERTY Offers
Happy, healthy employees enhance our ability to assist our members and contribute more actively to their society. That’s why LIBERTY offers competitive and attractive benefit packages for their employees. We strive to care for employees in positive ways that promotes wellness and productive employees.
Our first-class benefit package supports our employees and their dependents with:

• 100% paid dental coverage for your ENTIRE eligible Family members!
• Generous wellness program
• Long Term Disability coverage
• 100% paid vision coverage for employee only coverage, low premium for dependents!
• 6 paid sick days annually with the ability to roll time over!
• Excellent 401k plan that matches 100% up to 3%. 50% match at 4% and 5%; immediate vesting during Safe Harbor period and professional financial advice through Financial Engines!
• 10 days paid vacation, 10 paid holidays including 2 days each for Thanksgiving, Christmas and New Years and a floating holiday granted for your birthday!
• And so much more...
• Tuition Reimbursement
• Competitive pay structure and saving options that help you reach your financial goals!
• Employee Assistance Program
• Medical Insurance at no charge for employee only coverage. LIBERTY subsidizes 50% of eligible dependent coverage! Company offers PPO and HMO (where available) options.
• Remote or Hybrid options for various positions
• Company paid basic life and AD&D coverage; options to elect additional supplemental coverage.

In the spirit of pay transparency, we are excited to share the base salary for this position is $18.00 - $24.00 hourly exclusive of fringe benefits or potential bonuses. If you are hired at LIBERTY, your final base salary compensation will be determined based on factors such as geographic location, skills, education, and/or experience. In addition to those factors – we believe in the importance of pay equity and consider internal equity of our current team members as a part of any, final offer. Please keep in mind that the range mentioned above is the full base salary range for the role. Hiring at the maximum of the range would not be typical in order to allow for future & continued salary growth.
LIBERTY Dental Plan commits to maintaining a work environment that acknowledges all individuals within the workplace and will continue to engage in practices that are inclusive of all backgrounds, experiences, and perspectives. We strive to have every person within the organization have a sense of belonging while encouraging individuals to unleash their full potential. LIBERTY will leverage diverse perspectives in building high performance teams and organizational culture.
LIBERTY Dental Plan will continue to strengthen and develop external partnerships by providing equitable health care access and improving population health in the communities we serve.
We comply with all applicable laws and regulations on non-discrimination in employment, recruitment, promotions, and transfers, as well as work authorization and employment eligibility verification requirements.
Sponsorship and Relocation Specifications:
LIBERTY Dental Plan is an Equal Opportunity Employer / VETS / Disabled.
No relocation assistance or sponsorship available at this time.