Case Coordinator Jobs

This is a 12-month contract opportunity.

Bilingual (French/English) required

University degree in Occupational Health, Psychology, Kinesiology or any related medical or rehabilitation required

Job description:

This role is front-line client facing and will have accountability for delivering superior client services and effective communication to employees and employers throughout the life of the case. Strong decision making skills are required to determine the case complexity according to a pre-defined framework of criteria. This role is very much geared to having the case manager work towards health, productivity and financial outcomes for the plan sponsor and its employees.

Responsibilities

• Case Manager Administrative Tasks (10%) - Complete specified administrative tasks on all cases (eg. Faxing, forms preparation, employee follow-ups)
• Case Triage (50-60%) - All incoming disability cases will be directed to the Case Coordinator to determine level of complexity and assigning cases appropriately based on established criteria.
• Communication (Integrated into above accountabilities) - Effectively communicate with employees and employers to determine all factors that may influence case complexity, including diagnosis, duration of disability and the presence of non-medical barriers.
• Service Delivery (Integrated into above accountabilities) - Ensuring that all service delivery targets for the AMS products are met.
• Non-Complex Case Management (30-40%) - All disability cases determined to be non-complex, will be managed to resolution by the case coordinator, who must continually evaluate whether the active cases remain non-complex or whether to transition the case to a Case Manager. Focus will be on minimizing administrative delays and on reducing the duration of employee work absences.

Qualifications

• Strong customer service skills
• Completion of some related insurance industry courses would be an asset
• Ability to work effectively in a fact-paced, team environment
• 1 to 2 years Healthcare background
• Excellent communication skills; ability to direct conversations and target specific issues or lines of questioning
• Previous Group Disability Claims experience an asset
• Bilingual (French/English) required
• Intermediate - PC skills including MS Word, Excel and Outlook
• Influencing and negotiation skills
• University degree in Occupational Health, Psychology, Kinesiology or any related medical or rehabilitation field
• Strong decision making and analytical skills with a strong attention to detail - particularly with numbers, spelling and grammar
• Good understanding of and experience with medical terminology and conditions

Pay Rate: $20-25/hr