Communications Specialist Talent On Demand Vancouver Bc

Vancouver, Canada

Communications Specialist

Talent on Demand

Vancouver BC

Reporting to the Manager, Organizational Change & Communications, the Communications Specialist helps plan and execute internal and external communication and engagement strategies to advance WEST-Alliance Office (AO) priorities and initiatives. The Specialist has superior written, verbal and interpersonal communication skills and is extremely detail-oriented, capable of simultaneously managing multiple projects and client expectations.

What You’ll Do

• Participates as a member of various project and team meetings throughout the WEST-AO and beyond to provide and collect information regarding communication issues.
• Researches, writes, edits and produces communication content, in collaboration with other Communications teams members, to engage internal and external audiences on the issues, changes, opportunities and everyday successes happening in the world of health care. This can include newsletter articles, organizational bulletins, web content, intranet updates, speeches, briefing notes, video scripts, presentations and more.
• Provides outstanding customer service, with the ability to build rapport and trust with a broad group of internal and external stakeholders, and listen closely for insight about what clients really need in order to advance audience engagement.
• Designs and produces digital content such as graphics for internal communications channels, digital signage and presentations to support campaigns led by the Communications team.
• Supporting training and communication as part of change management (e.g., designing or delivering specialized training to end users). 
• Fosters open dialogue between key stakeholders and communicates messages clearly and concisely to promote awareness of initiatives and contribute to a positive reputation for WEST.
• Shares knowledge with fellow team members and others internal and external to WEST AO for the purposes of communication, high performance teamwork and continual quality improvement to support an innovative culture and a learning organization.
• Liaises with stakeholders, including directors, managers and other experts within the HAs and NTT to develop a broad understanding of important issues, challenges and strategic directions being undertaken.
• Facilitate meetings (inclusive of agenda, minutes and other meeting materials)
• Participates as a member of the WEST-AO Communications team to ensure quality and consistency in writing, production, branding and delivery of content across digital channels.
• Execute on Communications and Change Management plans to support WEST-AO in the successful delivery of various key initiatives / priorities (such as the WEST Strategy) as defined and approved by Provincial Executive Steering Committees (i.e., JESC, IESC, EMC, etc.)  
• Contributes to the development, content management and content creation for WEST e-newsletters, websites, and the intranet.
• Develop engagement strategy(s), plan(s) and schedule(s) to support various WEST-AO initiatives / priorities. 
• Supports the organization and management of special events such as staff town halls.
• Produce presentation and training materials, status reports, etc. and other related administrative tasks.
• Development and ongoing updates/revisions related to WEST-AO onboarding materials, as wells as other related materials (i.e., presentations, 1-pagers, etc.). 

What You Bring

We are looking for a Communications Specialist who is able to relate to a diverse group of Clients (e.g., clinical, technical, etc.) and other stakeholders. Critical skill sets are as follows:

• Excellent communication and relationship-building skills.
• Excellent proficiency with MS Office toolsets (Word, Excel, PowerPoint, Project).
• Strong interpersonal skills to effectively facilitate discussions with a diverse group of stakeholders, users, etc.
• Proficiency in crafting content for various platforms and stakeholders
• Critical thinking skills and strong process orientation.
• Proven work experience as a Communications Specialist or similar role, demonstrating successful management of communication strategies and campaigns.
• Understanding of organizational dynamics to manage variety of different stakeholders.
• Exceptional ability to translate and express clinical, process and technical problems, outcomes and benefits using layperson terms.
• Degree/Diploma in Communications, Business Administration or related field
• Excellent organizational skills and the ability to manage multiple projects and priorities simultaneously.
• Organizational and time management skills.
• Experience working with leaders and building relationship building at all levels (i.e. end-users to C-level).
• Demonstrated ability to manage multiple clinical and business stakeholders and meet deadlines in a fast-paced work environment.
• Ability to take ownership and independently drive progress.

Skills & Knowledge

• Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).
• As a strong asset for consideration, we are looking for our successful candidate to have; knowledge of social, economic, political and historical realities impacting indigenous communities and familiarity with Indigenous Cultural Safety and anti-racism and accompanying reports (BC DRIPA, TRC, etc.).

What We Bring

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.

• Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.
• Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
• PHSA is a remote work friendly employer; welcoming flexible work options to support our people (eligibility may vary, depending on position).
• Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.

Job Type: Casual (Full-time hours)

Wage: $72,445 – $90,556 per year. As a casual employee, total earnings includes an additional 12.6% in lieu of benefits and paid time off. The rate for this position would be determined with consideration of the successful candidate’s relevant education and experience, and would be in alignment with the provincial compensation reference plan.

Location: Vancouver, BC (Remote)

Hours of Work: 08:30-16:30

Requisition # TOD082520231

As per the current Public Health Order, full vaccination against COVID-19 is a condition of employment with PHSA as of October 26, 2021 - (BC Vaccine Passport required).

What We Do

The Provincial Health Services Authority ( PHSA ) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with purpose.

Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services

PHSA is committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background and experience, and value a safe, inclusive and welcoming environment.

Reconciliation is an ongoing process and a shared responsibility for all of us. The BC Governments’ unanimous passage of the Declaration on the Rights of Indigenous Peoples Act was a significant step forward in this journey—one that all health authorities are expected to support as we work in cooperation with Indigenous Peoples to establish a clear and sustainable path to lasting reconciliation. True reconciliation will take time and ongoing commitment to work with Indigenous Peoples as they move toward self-determination. Guiding these efforts Crown agencies must remain focused on creating opportunities that implement the Truth and Reconciliation Commission Mandate.

This position is part of PHSA Talent on Demand – an in-house recruitment service providing talent to PHSA and other health authorities. We manage a robust talent pool of service-minded professionals who are available to start work immediately. Talent on Demand creates a gateway for those who wish to achieve their career goals. Successful candidates will gain significant health care experience and can transition into long-term, permanent roles within PHSA. For more information, visit [email protected] .

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