Collision Damage Estimator Jobs

About CSN Glen-Merritt Group

Multi-location, with over 50 years of experience to exceed our customers expectations with efficient and comprehensive selection of repairs and enhancement services and high-quality results performed by a team of leading motor vehicle technicians.

We are looking for a Collision Damage Estimator who will provide detailed estimate to repair a vehicle post collision. The estimator is responsible to many stakeholders. The estimator must have a professional demeanor to work with customers, insurers, vendors, and other team members of the repair facility. The estimator must instill confidence in the customer and proved clear expectations. The estimator must understand the effect of collision to a vehicle and highlight damages. The detailed estimate must include factory researched repair specifications and adhere to shop policies and insurer guidelines where applicable.

Primary Objectives Of The Role

• Determine if a vehicle is drivable or non-drivable
• Photograph vehicle damages as per shop policy and insurer requirement. Ensuring photos are high quality.
• Have thorough understanding of estimating software, required to process estimates
• Gather information that may be required from the insured.
• View vehicle with customer to highlight accident related damage, and previous damage non claim related.
• Set reasonable expectations for the customer, and educate them on the repair process
• DATA- Ensure proper dates are inputted in the estimating systems- real time dates.
• Write detailed estimates that captures all claim related damage, and research repair to ensure OEM standards and procedures are followed.
• Upload and monitor claims for approval
• Quality Control, ensure final product is ready for delivery to customer
• Schedule sublets
• Control costs for the insurer, by selecting repair first where possible and safe, then effectively source parts according to guidelines and shop policies. Quoting sublets.
• Determine is a vehicle requires disassembly for an accurate estimate.
• Ensure correct rate profiles are being selected

Requirements

Qualifications, Experience and other requirements:

• At least 3 to 5 years of experience working as a Collision Estimator
• Valid Driver's License
• At least 3 years’ experience with Mitchell Connect and Audatex at a proficiency level
• Knowledgeable and be up to date in various Insurance DRP practices/guidelines is an asset
• I-CAR training would be an asset

Personal Attributes:

• Problem solving: Has a critical thinking approach to problem solve and is a forward thinker
• Conflict Management: Frames discussions positively, takes action to resolve conflict, while minimizing tension
• Flexible Thinking: Considers problems from all new perspectives and can expand on the thinking or solutions proposed by others. Adapts to new ideas and initiatives relevant to own area of work
• Customer centric: Follows-up with customers during and after the delivery of services to ensure that their needs have been met. Keeps clients up-to-date on the progress of the services they are receiving and changes that affect them. Ensures service is provided to customers during critical periods. Prioritizes customers’ issues and address them accordingly.
• Organizational skills/Time Management: Strong planning and organizational skills, with an ability to meet multiple deadlines simultaneously
• Communication style: Tactful, clear, and empathetic communicator with excellent verbal and written communication skills in English, with the ability to communicate and interact effectively with co-workers
• Negotiation skills: Identifies main negotiating points of a given issue and engages in negotiation. Listens to differing points of view and promotes mutual understanding
• Collaborator: Able to manage relationships in a collaborative manner, with a wide range of stakeholder groups and personality types, applying diplomacy to reach win-win resolutions
• Independent: Works well in a fast-paced environment, self-motivated, and works independently without close supervision

Benefits

• Salary negotiable based on experience
• Health, Dental, Vision, Life and Ltd and paid vacation

Schedule:

• 7:00 AM - 4:00PM, Monday to Friday

Career Path: As CSN Glen-Merritt Group continues to grow, other career opportunities may become available.

Disclaimer: This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and will evolve as CSN Glen-Merritt Group continues to grow.

CSN is an Equal Employment Opportunity employer. Qualified applicants will receive consideration for employment regardless of age, race, colour, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. We strive to cultivate an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to growing our corporate team in a way that reflects the diversity of our customers and communities in which we live and serve.

If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

Disclaimer: CSN Collision Centres “CSN” does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other web-site job postings. Any resume or other information received from a supplier not approved by CSN to provide resumes to this posting or website will be considered unsolicited and will not be considered. CSN will not pay any referral, placement, or other fee for the supply of such unsolicited resumes or information.

We thank all applicants for their interest but will only contact candidates selected to advance in the hiring process.