Client Success Coordinator Jobs

As a hands-on Client Success Coordinator role, you will be responsible for engaging with potential clients and existing clients, and supporting the delivery of front- and back-office shared services. The ideal candidate will be a competent multi-tasker, deadline driven, and thrive in variety. Confident and pro-active, you’ll seek to understand needs, deliver on wants efficiently, and always look to develop and improve processes to increase effectiveness.

Responsibilities

• Review operating practices and suggests improvements.
• Maintain structures, processes, and procedures for effective and efficient proposal development,
• File and retrieve corporate documents, records, reports and reference materials, and
• Compose and/or edit a variety of documents including, reports, service agreements and proposals,
• Managing and maintaining up-to-date client data,
• Correspond with clients and keep them updated on the progress of their requests,
• Managing incoming leads and distributing leads to the wider team,
• Coordinate activities associated with proposal development ensuring high quality of writing, and creating effective proposals for a wide range of research and consulting projects,
• Generating leads, subsequent opportunities, and sales from liaising with the wider team,
• Coordinate projects between consultants and clients, helping to collaboratively establish, communicate and maintain schedules and deadlines,
• Sales prospecting and closing,
• Ensure quality, format and content of proposals are in alignment with brand standards,
• Responding to client inquiries,

Qualifications:

• Demonstrated experience producing high-quality and error and omission-free deliverables within tight deadlines,
• Ability to work independently,
• Strong written and verbal communication skills,
• Ability to safeguard highly confidential information and to perform with a high level of discretion, tact, professionalism, and integrity,
• Proficiency with Microsoft Office,
• Experience with HubSpot and Smartsheet.
• Demonstrated strong personal initiative and independent judgement, alone with a desire for continuous improvement,
• Strong attention to detail and ability to consolidate and report information accurately,
• Excellent organizational and planning skills and the ability to manage competing priorities under tight deadlines,

IPAC Consulting is rapidly growing and as such, has changing needs as growth occurs. We expect the successful candidate to be flexible and motivated to drive the company forward.

IPAC Consulting is committed to a diverse and inclusive workplace. IPAC is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please contact IPAC Consulting directly.