Client Service Associate Jobs

We’re Federated Insurance. We’ve proudly been serving Canadian businesses for 100 years. We have a reputation for being one of Canada’s leading commercial insurance providers. Our employees are dedicated to focusing on our customers’ unique needs and we go above and beyond to help Canadian businesses have a safer and brighter future. We’re a company of passionate people who put people first. Do you want to join a team that believes in working hard – and having fun at work – all while making a difference? Look no further than Federated.
Supporting one of our Commercial Insurance Specialist (CIS) we’re looking for an exceptional Client Service Associate to provide excellent customer service to our clients as well as support in the day to day running of our CIS book of business.
The most important characteristics of our best Client Service Associate are that they are customer-focused, flexible, able to multi-task and possess exceptional attention to detail.
In other words, they’re awesome. If you are too, consider joining us to support our Client Service team!
You’re great at:

• Assisting your Commercial Insurance Specialist
• Handling high-volumes of requests in a timely and accurate manner
• Customer Service & Communication

You have:

• Proficiency in Microsoft Office applications
• Exceptional communication skills
• 2 years of front-line Customer Service experience
• Post-Secondary education (College or University)
• Team-first mentality

We’re great at putting you first by:

• Prioritizing your well-being (Wellness Program, flexible health benefits, employee assistance)
• Helping you grow in your career (education assistance, internal mobility)
• Supporting your financial health (employee share purchase plan, pension plans, discount on staff insurance)
• Promoting balance (flexible schedules, generous time off, and work from home options)
• Caring about the community and the causes you believe in (donation matching, team volunteering)

At Federated we embrace and celebrate you and are committed to creating an inclusive workplace for all! No matter who you are or what makes you unique, we welcome you. Please let us know how we can assist or accommodate you during the selection process.