Canada Jobs With Visa Sponsorship

Customer Service Representative
Your Impact
As a Customer Care Representative, you’ll have the ability to work in a collaborative and engaging environment with one goal, making a positive impact on people’s day! We’ll train you to be an expert in your field, so you can confidently deliver an amazing customer experience. You’ll field customer billing inquiries, identify the unique needs of each customer, address concerns, take payments and exercise emotional intelligence to improve the overall customer experience!
So, what does a day in life of a Customer Care Representative look like?

• Take a consultative approach with customers who are experiencing problems with their service by owning the issue and resolution
• Use multiple computer systems to research products, services, common problems, and solutions offered
• Identify customer needs through active listening to answer questions, assist with troubleshooting or make product recommendations based on the customers need
• Creating a “WOW” factor in every interaction through exceptional communication skills, taking ownership of the interaction and speed of service
• Regular1:1coaching sessions with your supervisor to ensure you meet key performance indicators
• Communicate with customers through inbound calls and field queries on billing, payments, existing and new services, promotional offers and upgrade / downgrade of services
• Document customer needs, interactions and outcomes in the appropriate tool or system, including additional request creation if issues cannot be resolved real time

Why Choose Us
HGS is a global leader in customer experience management. With more than 44,000 employees spread across 7 countries, our mission is to make our clients more competitive by providing exceptional experiences. Powered by a people first philosophy and experience serving over 900 of the world’s leading brands, HGS is the perfect place to build your future!
Plus, Working With HGS Comes With Benefits Like

• Refer-A-Friend bonuses
• Bonus potential
• Career advancement in a fast-growing organization
• Flexible Schedule Options
• People focused environment where you’ll make lifetime connections and friendships
• Best in class medical, dental, vision benefits
• Employee assistance programs

What We Are Looking For
So what really makes a great Customer Care Representative? Think of yourself as a product expert and problem solver that provides a consultative approach to issue resolution. If you’re compassionate, energetic, bold and want to work in a customer centric role with an amazing opportunity to make an impact on people’s lives, you’ll love this opportunity!
To be successful, you’ll need these qualities

• You can work between the hours of 7am-12am EST, but have flexibility as business needsmaychange
• You’re results oriented and comfortable providing customers with recommendations and solutions
• You’re at least18years of age
• You have excellent English communication skills, both oral and written
• You’re computer savvy, comfortable sitting at a desk and working with multiple monitors
• Demonstrate a caring, supportive, and friendly nature in every interaction with the upmost confidence and urgency
• You have experience troubleshooting issues and understand the importance of owning the resolution for the customer
• You have at least 6 months of customer service experience and you understand the value of coaching / feedback
• You’re comfortable working from home and have a suitable space with a hard-wiredinternet connection

Job Type: Full-time
Pay: From $16.00 per hour
Benefits

• Dental care

Work Location: In person