Cafe Manager Jobs

About us

Mos Mos Coffee is a small business in Toronto, ON M5G 2K4. We are professional, customer-centric, creative, and our goal is to brew the perfect cup of coffee while serving a range of coffee and espresso drinks and specialty chai lattes. Mos Mos is the new generation coffee experience. Created in 2014 in Toronto, the Mos Mos view is simple - Coffee may be common, but should never be ordinary!.

Our work environment includes:

• International workforce
• On-the-job training
• Safe work environment
• Lively atmosphere

Operations Management:

• Ensure efficient workflows and processes to optimize productivity and deliver a seamless customer experience.
• Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and implement appropriate strategies.
• Maintain high standards of cleanliness, organization, and food safety in accordance with regulatory requirements.
• Oversee all aspects of cafe operations, including staffing, inventory management, and vendor relations.

Commercial kitchen management:

• Decorate and present baked goods in display cases
• Scale, measure, prep and mix ingredients to produce baked goods
• Ability to bake with gluten-free and vegan ingredients
• Manage inventory of baked goods
• Maintain clean and safe work environment at all times

Team Leadership and Development:

• Foster a positive work environment that promotes teamwork, motivation, and professional growth.
• Schedule and manage staff shifts to ensure adequate coverage while controlling labor costs.
• Recruit, train, and supervise cafe staff, providing ongoing coaching and performance feedback.
• Conduct regular staff meetings to communicate company updates, promote engagement, and address concerns.

Customer Service and Experience:

• Handle customer inquiries, feedback, and complaints promptly and professionally.
• Ensure exceptional customer service standards are consistently upheld.
• Continuously seek opportunities to enhance the cafe's offerings and improve the overall customer experience.

Financial Management:

• Implement cost control measures without compromising quality or service.
• Monitor and manage cafe budget, including revenue, expenses, and profitability targets.

Compliance and Regulations:

• Ensure compliance with all health, safety, and sanitation regulations.
• Stay updated on industry trends, market conditions, and relevant regulations.
• Maintain accurate records and inventory reports

Qualifications and Skills:

• Exceptional customer service and communication skills.
• Ability to thrive in a fast-paced and dynamic environment.
• Proficient in POS systems, inventory management software
• Excellent leadership skills with the ability to motivate and develop a team.
• Strong business acumen with experience in financial management, budgeting, and cost control.
• Knowledge of health, safety, and sanitation regulations.
• Flexible schedule, including weekends and holidays, as required.
• Proven experience as a Store Manager or in a similar role, preferably in the food and beverage industry.

Job Type: Full-time

Salary: $18.00-$22.00 per hour

Benefits: Discounted or free food

Schedule:

• Monday to Friday
• Morning shift
• Weekend availability
• 8 hour shift

Work location: In person / Toronto, ON M5G 2K4 - reliably commute or plan to relocate before starting work (required)

Education: Secondary School

Experience: Management: 2 years (required)

Expected start date: 2023-08-01