Business Process Analyst Jobs

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Job Number: REQ6072

Location: Edmonton / Calgary - (This is a hybrid opportunity that will be required to be in-office approx. 20% of the time)

Apply by: Sunday April 30, 2023

Paygrade: K -OTH

System Title: Business Analyst 6

# Positions available: 1

Leader Name: Director, Portfolio Enablement

As ATB's next Business Process Analyst with People Places & Spaces (PP&S), you will report to the Director, Portfolio Enablement and lead business analyst activities for a range of construction, system, technology and process related projects across the portfolio. You will work cross-functionally across the PP&S portfolio to manage the overall evolution, documentation and maintenance of our process architecture. You will proactively drive improvements by identifying issues with workflows and processes and leading resolution plans. This is one of three new roles on our Portfolio Enablement team that is evolving to provide governance, planning and project support holistically across PP&S's Portfolio of work. We are excited for your ability to systematically drive stability, engagement and efficiency through well designed and integrated processes.

PP&S is ATB's real estate and facilities business unit and leads: real estate strategy, workplace optimization & experience, spatial design, construction, project management, leasing & subleasing management, facilities management & maintenance, asset management, facility operations, occupational health & safety, and physical security. PP&S oversees ATB's 1.5 million square feet of space and the team is deeply connected to transforming banking through ATB's client facing locations, and leading the way with corporate workplace transformation, both of which bring ATB's mandate to life and make it possible for Albertans.

Business Process Analyst Accountabilities

• Support the project benefit model, work with project leads to capture baseline, target and actuals for projects and connect the story and benefits back to the quarterly KPI dashboard.
• Conduct process reviews to identify and recommend improvements across the portfolio; in many cases you will lead the process improvement activities working with subject matter experts.
• Enable project teams through business analyst activities and expertise to ensure projects and workflows progress in a structured, organized and cohesive way in relation to objectives, impacts, stakeholders and requirements.
• Utilize your expert technical writing skills to develop simple, smart and helpful training documentation, job aids, and educational campaigns to streamline end user experience.
• Regularly support both project and operational teams by converting business requirements and unstructured processes into feasible solutions.
• Accountable for process architecture across the portfolio, including training, documentation, enterprise integration and tool standards.
• Uphold regulatory, compliance and legal controls within process design while driving for an elevated client and team member experience.
• Prepare, contribute to and update project documentation such as business cases, project charters, process documentation, project scopes, plans and timelines.
• Prepare process documentation and process maps in accordance with enterprise standards, working to integrate PP&S processes effectively into ATB's ARIS process database.
• Organize and facilitate a range of meetings such as process reviews, process development workshops and training sessions.

Requirements

You will find success based on the following characteristics:

• You are a problem solver who can apply data to shape conversations and point to strategic directions.
• You are a high-energy, self-starter who is productive and successful working in a hybrid environment, and possess excellent time management, prioritization and organizational skills.
• You are a team player with a systems thinking mindset; you bring the ability to see opportunities and informally lead problem solving activities.
• You have the ability to network and cultivate productive working relationships with ATB business partners and external contacts.
• You bring a curiosity and desire to experience processes in a hands-on way and a willingness to get your hands dirty to understand intricacies; at times this will lead you to spend time on-site to experience the connections between process and physical space.
• You are motivated and can see opportunities; you possess the drive and resourcefulness to locate the support required to bring an idea to fruition.
• You have the ability to think critically, see the bigger picture and connect the dots to broader strategies.
• You are flexible, can work in an agile fashion and be adaptable in ongoing change.
• You have strong technical knowledge and aptitude, learn new technology and systems quickly and bring a willingness to help others.
• You are well spoken and communicate your ideas eloquently, both verbally and written and in a graphical fashion.
• You have a bias for action and possess the ability to develop processes from the ground up, with little existing framework in place.

As The Ideal Candidate You Possess

• Experience using project management tools such as Smartsheets, Jira and Confluence.
• Experience delivering and executing high quality work on firm delivery timelines and able to quickly adapt to new challenges and continuous changes.
• Excellent time management, prioritization and organizational skills, able to both work independently or lead a group while balancing multiple deliverables and projects.
• Strong analytical and interpretive skills to recognize and comprehend complex issues, policies, regulatory requirements and industry information affecting ATB's environment.
• Business Analyst certification would be an asset.
• Ability to become an expert in the intricacies of end-to-end processes and how they relate and interconnect including any downstream impacts for each project/initiative.
• Experience and desire to operate as an informal leader, with proven ability to drive results without a formal leadership role or direct reports.
• Experience using process mapping tools such as ARIS, MIRO, Lucidcharts or Visio.
• Experience with or desire to learn the details of real estate, construction, occupational health & safety and facility management is required.
• Extensive business and data analysis expertise, tools, and techniques such as requirement gathering, business case preparation, process mapping and benefits mapping and realization.
• Technical writing experience and/or education would be an asset.
• 3+ years of experience in a business analyst role is required.
• 5+ years experience working in a corporate environment is required.
• Experience using G-Suite would be an asset
• Experience leading Business Analyst activities such as stakeholder requirements gathering sessions and solution design workshops.
• Expert translator of technical information into a format that is relevant and meaningful for the business audience and end user to effectively deliver content.

At ATB, we know that as you develop in your career, you gain many transferable skills. If you believe your experience and qualities are a match for this position, please consider applying.

Interested? If you know one of our team members, BEFORE applying, reach out to them and ask them for a referral link to help your application stand out.

Online applications are preferred. Please let us know if you require any accommodations.

Benefits

Be great. Be you. Believe.

We are dedicated to building a workforce reflective of the diversity within our communities and creating an environment where every team member has what they need to reach their potential. We encourage candidates from all equity-seeking groups to apply.

What happens next?

Thank you for applying online. If you are shortlisted for this opportunity, you will hear from us after the posting close date regarding next steps. We might ask you to participate in a digital interview or phone interview. If you require any accommodations, please let us know.

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