Building Patrol Officer/Wellness Center Assistant

SAIT’s Athletic and Recreation department is a valuable part of the SAIT experience — and we are proud to support Trojans players in sports from hockey to golf. SAIT Recreation's programs and facilities are designed to support active and healthy lifestyles for our students, staff, alumni and members of the public.

The Opportunity

SAIT's Athletics and Recreation department is hiring part-time hourly staff to support our services as Wellness Centre Assistants. The Wellness Centre Assistants contribute to student engagement and the competitive aspirations that make up a larger SAIT experience. The Wellness Centre houses our Fitness & Studios, Temporary Gymnasium, Cohos Commons Soccer Pitch, a variety of Physical Training or Lifting amenities and a new ESports studio. Wellness Centre Assistants support Trojans Varsity and Intramurals as we offer 15 sport disciplines and a variety of Fitness programs, events and community initiatives.

The Role

Customer Service (Front of House)

• Problem solving and escalations of conflict as required
• Assisting members and responding to member questions
• Banner access, processing and general membership reporting
• Professional appearance, communications and client interactions
• Equipment set-up, takedown, sign-out as required by facility users
• Performs required set-up for room bookings which may include lifting or moving of light furniture (chairs, overhead projectors)
• Campus Center Gatekeeping, Audio Support, Equipment Controls
• Laundry Service and Locker/Change room duties as required
• Wellness Desk Reception and Stakeholder Communications
• Reception duties including telephone and online interactions
• Provide customer service to all those entering the Wellness Centre
• Inventory controls for all Sport Programs and Activities

Facility Stewardship (Campus Center)

• Open doors, lock up spaces, create safe and welcoming environment
• Access Controls, Student Card & Membership validation
• Taping Room & Squash Court minor cleaning as required
• Fitness studio and Lifting Center stocking, racking and sanitizing
• Cleaning and maintaining exercise equipment
• ESport studio servicing and monitoring as required

Compliance (Programming, Sport Amenities, Finance)

• Address Health, Safety & Environment expectations and identifying risks
• Work in accordance to Respect in the Workplace certification
• Registration processing and promotion
• Financial transactions, sales and petty cash handling
• Support all Activity programs as required including Drop-in and Free Play
• Equipment rentals, Sign-out, inventory, storage
• Contribute as part of a team of part-time workers made up of both student and non-student communities

Key Contacts

• Athletics & Recreation Department Staff and Students
• Athletics & Recreation Department Stakeholders, Public Members, Paid Spectators
• Engage with stakeholders & respond to requests
• Customer Service, Promotion, Engagement

Qualifications & Experience

• Able to operate in an indoor & outdoor environment
• Ability to deal tactfully with the public and student body
• Previous customer service experience
• First Aid and CPR considered an asset
• Respect in Sport considered an asset
• Knowledge of the layout of the Campus Centre and of the rules and regulations governing it
• Ability to notice and report anything out of the ordinary which might result in loss or damage to property
• This position requires manual and physical skill levels necessary to lift and move light to moderate objects
• Students preferred
• Able to operate in an environment that potentially has loud music, emotional clientele, sharp deadlines
• Ability to follow oral and written instructions
• Completion of the grade 12 or an equivalent combination of experience and education

Job classification: BUILDING PATROL OFFICER - A5207

Hourly rate: $18.30

# of positions: 15

Position Start Date: April 17, 2023

Posting closing date: Until position is filled

About SAIT

SAIT is a global leader in applied education. Named one of Alberta’s Top Employers, we offer the chance to work with a purpose — preparing the next generation of industry leaders, entrepreneurs, advocates and explorers.

Building on our 100+ year history, we’re looking for innovative, bold and collaborative employees who embrace change and deliver world-class customer experiences. Your future starts now at SAIT.

Equity, diversity and inclusion (EDI) is essential to achieving SAIT’s vision to be a global leader in applied education. We encourage applications from women, Indigenous people, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities. Learn more about EDI at SAIT.

At SAIT, we understand that experience comes in many forms. We’re dedicated to adding diverse perspectives to SAIT - so if your experience is close to what we’re looking for, please consider applying.

SAIT is committed to supporting persons with disabilities throughout the recruitment process. We will work with applicants to provide accommodations upon request to the Talent Advisor.

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