Aws Connect / Amazon Connect / Connect / Connect Consultant / Connect Cloud / Cloud Connect

Job Role: AWS Connect consultant

Location: Remote job / Canada

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Amazon Connect supporting projects across Cloud Engineering leading design, architecture and implementation solutions on our toughest client problems and technology challenges

• Maintaining your technology edge by continuing to grow your technology acumen through continuous research and learning of future trends
• Experience with software development and one or more development or scripting languages (e.g. Java. GoLang, Python, JavaScript, TypeScript, Bash, PowerShell)
• Self-starter with deep hands-on work experience with production implementations on public cloud providers within large enterprises
• Working and building relationships with client technology leaders (C-Level, VPs, Directors, etc.) to harness the benefits cloud call center technologies
• Knowledge and experience of cloud computing and cloud computing models (IaaS, PaaS, and SaaS)
• Support pursuits and opportunities to help drive growth
• Direct experience with leading, designing, and developing cloud architecture designs that align with well-architected cloud principles such as operational excellence, security, performance efficiency, reliability, and cost optimization
• Understanding of the software development lifecycle and concepts such as agile, SCRUM, CI/CD, and DevOps
• Experience using and leveraging APIs
• Experience and expertise building integrations across WFM, CRM, Unified Communications and other related contact center solutions
• Conduct knowledge sharing or training sessions on cloud
• Applicable cloud certification within AWS
• Deep and relevant contact center industry experience
• Development of best practice and knowledge sharing through a number of methods (e.g. blogposts, whitepapers, articles, prototypes, proof of concepts, workshops, demos, breakout sessions)
• Bachelor's Degree in Computer Science, Engineering or equivalent work experience
• Current or previous proven experience and hands-on as a successful senior engineer and/or cloud engineer (highly desirable)