Antoine Laoun - Sales Associate

Date: Jun 17, 2023

Brand: Antoine Laoun

Location:

Anjou, QC, CA, H1M 1W9

Requisition ID: 810744

Store #: Q0E640 ALPI - Anjou

Position:Casual Part-Time

Total Rewards: Benefits/Incentive Information

Are you enthusiastic, bilingual and fascinated by the world of optics? Do you like to work with designer eyewear, quality optical frames and products? Join us and discover a challenging, vibrant and caring work environment in the heart of Montreal.

Antoine Laoun Optician is a multi-disciplinary team of eye care professionals (optometrists, opticians and eyewear stylists), who has a fashion forward mindset, offers personalized eye care services and carefully selected quality eyewear products: glasses, sunglasses, lenses, and contact lenses from popular power brands and renowned independent brands.

GENERAL FUNCTION

The Sales Consultant creates exceptional value in the lives of patients by delivering outstanding customer care experience. Develops and maintains a positive and productive retail-selling experience that ensures premier consultative patient care. Models Antoine Laoun’s commitment to providing exceptional patient care while maintaining sales behaviors/goals.

Major Duties & Responsibilities

• Other duties may be assigned as business needs dictate.
• Informs management of potential safety opportunities.
• Performs work accurately & thoroughly. Offers perfect product solutions. Demonstrates superior product knowledge; accurately describes the features & benefits of all products using the appropriate tools.
• Takes pride in the appearance of store & shows initiative to keep displays & inventory clean, attractive & organized. Secures all company assets under one’s control.
• Strives to achieve exceptional results on goals & competencies.
• Is attentive to details, asks follow up questions for clarity, and consults with Optician as needed.
• Anticipates problems; explores underlying reasons for issues; strives to develop long-term solutions & ensures customers are satisfied.
• Possesses the ability to multi-task & demonstrates the ability to prioritize & manage time with competing priorities.
• Adheres to all company policies & procedures.
• Commits to delivery date and time, sets expectations for pick up, seeks feedback about experience and asks for referrals. Genuinely expresses gratitude and thanks the customer.
• Possesses a can-do spirit & strong drive for results; self-motivated with a desire for continual learning & improvement.
• Explores the needs & priorities of customers & links to store offerings, including eye exam.
• Greets all customers with a warm welcome. Shows urgency in providing service to customers & satisfying their needs; attracts new customers.
• Assists customers in selecting products. Suggests improvements & recommends solutions. Shows patience & courtesy to indecisive or hard-to-please customers.
• Accurately operates associate tablet & terminal, collects proper payment & retains proper change/paperwork for all transactions.
• Adheres to attendance & daily time keeping requirements.
• Custom fits glasses & precisely places prescription in lenses.
• Consistently maintains proper dress code, including name tag & associate tablet.
• Presents, celebrates & educates at customer pick-up.
• Actively participates & contributes to store meetings and morning team huddles.

Basic (required) Qualifications

• HS diploma or equivalent
• Demonstrated ability to multi-task; ability to respond flexibly in a quickly changing environment
• Ability to sell through use of sales skills and accountability for sales results
• 1+ years in a retail environment
• Sound judgment
• Strong communication skills (both oral and written)
• Ability to demonstrate an exemplary commitment to provide exceptional customer service/sales
• Ability to demonstrate the knowledge of basic phone and math skills
• Ability to manage priorities through adaptability, willingness to take calculated risks and follow-up

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package Benefits/Incentive Information including health benefits, PTO, 401K, paid family leave, tuition reimbursement, and eyewear discounts.

Upon request and consistent with applicable laws, EssilorLuxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please call the Luxottica Ethics Compliance Hotline at 1-888-887-3348 (be sure to provide your name and contact information so that we may follow up in a timely manner) or email [email protected].

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans receive preference in accordance with Tribal Law.

Job Segment: Patient Care, Retail Sales, Optometry, Healthcare, Retail