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Alterations Specialist Jobs
Company | David's Bridal |
Address | City of Langley, British Columbia, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Retail |
Expires | 2023-07-04 |
Posted at | 11 months ago |
At David’s Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the wedding dress that matches her personal style—or the career that’s a perfect fit.
- Manage all alterations, fittings and sewing, steaming, pressing and spot cleaning of garments to company standards.
- Builds long-term relationships with customers to meet and exceed customer satisfaction and loyalty.
- Responsible for providing an exceptional service experience to multiple customers at one time. Plus contribute to the store achievement of Five-Star Customer Service.
- Ensure that alteration pricing is at company standards.
- Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in person, communicates clearly and concisely adapting style to suit customers by problem solving, excellent phone skills and resolving conflict.
- Communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations. Promote all alteration services and personalization options.
- Responds promptly to all customer questions by providing product and service information.
- Greets and escorts all alterations customers to and from alterations appointments.
- Maintain store-standards to support a flawless shopping experience.
- Maintains quality control guidelines and inspects all garments altered/steamed/pressed to verify pristine condition before final delivery to customer.
- Supports all cash wrap behaviors and processes transactions with accuracy to make every customer feel celebrated.
- Assists stylists in closing sales by consulting with customers regarding gown fit and customization.
- Proactively address customer concerns with confidence. Know when to escalate and partner with leadership team.
- Maintain the alterations room so that it is consistently clean and well-organized.
- Maintain all service levels by being Prepared, Welcoming, Meet the Needs & Be There for all our customers, this includes all operational checklist task and meeting customers emotional and practical needs.
- Maintains inventory management by processing special orders pick-ups and ensuring first quality standards for all merchandise.
- Maintain a high standard of dress that complies with the Dress Code Policy.
- Resolve customer service issues in a swift and effective manner that complies with company guidelines.
- Use all systems to manage the customer flow to deliver five-star customer experience.
- Performs duties and tasks as assigned by store management.
- While performing the duties of this job, the employee is occasionally required to stand, walk, and sit for extended periods of time; reach for tools and objects with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; ability to bend, twist and stand; move throughout the store; and talk to and hear customers. Manual dexterity to perform non-selling responsibilities, such as use of POS (Point of Sale) terminals, counting money, steaming garments, accessing computers and receiving or initiating telephone calls. Manual dexterity to sew and perform fittings to David’s Bridal standards, as needed. Ability to lift/and or move up to 10 pounds. The employee must be able to see up close and at a distance, as well as use peripheral vision and depth perception, and be able to look at, read, and use a computer, electronic devices and phones for long periods of time.
- 1-2 years prior retail experience in an apparel or specialty store environment.
- Prior sewing experience required, preferably in bridal and/or special occasion production environment.
- Prior experience with computerized POS (Point of Sale) system is a plus.
- High school diploma or equivalent degree
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