2023 Fall, P & Cb – Operations Intern, Avion Rewards (Co-Op)

Come Work with Us!

At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.

Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.

Job Title

2023 Fall, P & CB – Operations Intern, Avion Rewards (co-op)

What is the opportunity?

Do you consider yourself a passionate, well-rounded problem solver? Can you take complex, operational processes and execute on them consistently? If so, we would love to hear from you.

We are looking to hire an Operations Intern to work with us to build the business and grow Avion Rewards. This role involves the building and continuous improvement of the Avion Rewards Operations team including responding to complex member inquires requiring further analysis (e.g. missing cash back and helping members unable to connect their bank account), member audits, analyzing our partner’s performance, and supporting on special projects.

You must be comfortable wearing multiple hats and collaborating among teammates across many functions. The Avion Rewards Operations Team is considered an agile environment so candidates with the ability to adapt to change, great problem-solving capabilities, and strong attention-to-detail will be well suited for this role.

What will you do?

• Monitor, track & respond to incoming member inquiries leveraging innovative technology solutions such as Intercom
• Prioritize & triage based on severity and sensitivity of open issues with the ability to escalate where needed
• Investigate and respond to Avion Rewards member support inquiries with the goal of providing superior member support through timely responses and resolutions
• Support key business processes and operations (i.e., payments, banner rules, merchant onboarding, etc.)
• Advocate for partner success on Avion Rewards. Focus on lengthening the partner life cycle and identifying opportunities to increase value for partners and members
• Assist in critical & time sensitive offer implementations for Avion Rewards by working with multiple teams in the organization
• Deliver performance results for key Avion Rewards campaigns both in metrics and in storytelling
• Develop a comprehensive understanding of business challenges faced by partners and users on the platform in order to recommend data driven partner success strategies and accurately assist members with their inquiries

What do you need to succeed?

Must-have

• Excellent listening and presentation skills
• Ability to manage ambiguity and adapt to change
• Ability to clearly communicate in English, both oral and written
• Proficient in Microsoft Office applications, specifically Excel & PowerPoint
• Self-starter, thinker in action, a planner and a doer; always a team player
• Ability to collaborate cross-functionally
• Comfortable leveraging technology and learning new applications
• Strong attention to detail and analytical skills
• Hold strong interests in customer support and/or operations related role

Nice-to-have

• Entrepreneurial attitude
• Experience working or holding strong interests within the cash back rebates industry
• Experience with data comparison
• Experience and success in both small startup environments and large organizations
• Project Management experience
• Bonus if you’ve worked with Tableau and Salesforce

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Work in a dynamic, collaborative, progressive, and high-performing team
• Opportunities to building close relationships
• Ability to make a difference and lasting impact
• Opportunities to do challenging work and make a difference
• Leaders who support your development through coaching and managing opportunities

Job Summary

Participates in and supports the operational activities of a business unit. Applies experience and complete working knowledge of the job and policies/practices to perform a combination of routine tasks and varied administrative/operational assignments.

Address:

TORONTO, Ontario, Canada

City:

CAN-ON-TORONTO

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

Personal and Commercial Banking

Job Type:

Student/Coop (Fixed Term)

Pay Type:

Salaried

Posted Date:

2023-07-10

Application Deadline:

2023-07-19

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

Join our Talent Community

Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.

Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at rbc.com/careers.