072571-Project Manager- Utilities Jobs

Life at Capgemini
Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:

• Virtual collaboration and productivity tools to enable hybrid teams
• Collaborating with teams of creative, fun, and driven colleagues
• Flexible work options enabling time and location-based flexibility
• Comprehensive benefits program (Health, Welfare, Retirement and Paid time off)
• Access to join Capgemini Employee Resource Groups around communities of interest
• Company-provided home office equipment
• Back-up childcare/elder care, childcare discounts, and subsidized virtual tutoring
• Paid Parental Leave and coaching, baby welcome gift, and family care/illness days
• Experiential, high-impact learning series events
• Access to mental health resources and mindfulness programs
• Tuition assistance and weekly hot skill development opportunities
• Other perks and wellness benefits like discount programs, and gym/studio access.

About Capgemini Engineering
World leader in engineering and R&D services, Capgemini Engineering combines its broad industry knowledge and cutting-edge technologies in digital and software to support the convergence of the physical and digital worlds. Coupled with the capabilities of the rest of the Group, it helps clients to accelerate their journey towards Intelligent Industry. Capgemini Engineering has more than 55,000 engineer and scientist team members in over 30 countries across sectors including Aeronautics, Space, Defense, Naval, Automotive, Rail, Infrastructure & Transportation, Energy, Utilities & Chemicals, Life Sciences, Communications, Semiconductor & Electronics, Industrial & Consumer, Software & Internet.
Capgemini Engineering is an integral part of the Capgemini Group, a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided every day by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2022 global revenues of €22 billion.
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Job description:
Given the exponential change facing our utilities clients, Capgemini Canada is looking for an experienced senior consultant to support utility customer experience and transformation mandates. This role will support both client facing CX delivery engagements and the successful pursuit of sales proposals and activities.
The ideal candidate will have direct experience supporting utilities in their customer transformation across business processes, innovation programs, smart metering, sustainability and grid modernization. Equally important as domain expertise, the ideal candidate will also bring a positive attitude to collaborate with others, and a willingness to learn. Transformation mandates require a multi-disciplinary lens across multiple Capgemini service lines, and candidates with experience bringing these elements together will be preferred.
RESPONSIBILITIES:

• Work with members across the Solution Team to leverage vertical and horizontal solutions, accelerators, and best practices.
• Work with multiple Capgemini service lines (insights and data, cloud, advisory, OCM, Invent) to develop targeted customer service delivery offerings in smart metering and utilities
• Develop and present briefs for the Utilities Center of Excellence to build market points of view for CX transformation
• Act as a Solution Owner for opportunity pursuit/solution teams, leveraging the sales support function to form pursuit teams
• Delivery lead or delivery team member on client customer engagements for scope including market research, CX business process re-design, CX innovation programs (AMI, EV, smart grid, rate structures, sustainability)
• Support sales team in expanding Capgemini’s market presence and winning Utilities CX opportunities

PREFERRED EXPERIENCE:

• Customer innovations related to:
• An ability to learn the different service lines and portfolios at Capgemini, and how they come together to support transformational engagements for our clients
• Smart grid modernization
• Rate programs and rebates
• Familiar with customer satisfaction trends and programs as well as utility performance standards
• A positive attitude to support team members, and strong willingness to learn
• Ability to communicate and write synthesis of recommendations and findings to manager, director, and VP-level audiences
• Energy programs related to electric vehicles, distributed energy resources, load disaggregation
• Knowledge of core utility customer processes including, but not limited to meter-to-cash, contact center activities, outage management, account move’s, digital self-service processes
• Knowledge of common customer utility technology platforms
• Experience prioritizing customer initiatives based on return on investment, corporate strategy, execution feasibility or other criteria

NICE-TO-HAVE EXPERIENCE:

• Knowledge of common industry back-end technology platforms
• Experience supporting utility regulatory filings and general rate applications
• Building ROI business cases for utility customer initiatives
• Experience developing and implementing sustainability, net-zero and carbon reduction initiatives for utilities.

Disclaimer
Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.
Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.
Click the following link for more information on your rights as an Applicant http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law