Retail Marketing Operations Manager Jobs

Minimum of 7 years’ experience in purchasing, advertising or equivalent- preference in retail

Strong understanding of global retail landscape to ensure our customer experience is cutting edge and consistent across our stores.

Strong ability to manage a budget within a very small degree of variance

Strong interpersonal communication skills, both written and verbal

Bachelor of Business, Marketing, Retail or similar

Proven ability to prioritize and pivot as the retail environment evolves, managing time and deadlines effectively

Demonstrated experience in administration and staff management and coaching with employee and labour relations experience.

Responsible for change management within retail operations when there are new locations added to the portfolio or changes within existing locations.

Detailed understanding of Optimum Controls inventory management system to manage Cost of Sales.

Demonstrates a commitment to enhancing one’s own awareness, knowledge, and skills related to equity, diversity, and inclusion

Ability to learn new software programs, web based management tools and social media applications.

Responsible for keeping current and knowledgeable on all aspects of various franchise operations and UBC branded retail units.

Experience with variety of marketing automation and CRM tools and platforms e.g. Seismic, Vidyard, Salesforce, content management platforms, Adobe Analytics, Smartsheet

Experience in executing change management initiatives with established approaches.

Strong data analytics skills and experience in measuring marketing effectiveness

Manage relationships with creative and media agencies.

You obsess about customers, listen, engage and act for their benefit.

Experience in all aspects of integrated marketing strategies: print to digital, and social.

Previous management experience is required.

Previous experience in a retail environment is required.

Excellent communication and problem-solving skills.

Demonstrated knowledge of inventory control techniques and procedures.

Sound judgment and strong decision-making skills.

Oversee Customer Service Department and Service Department.

Excellent project management skills, with the ability to manage multiple projects and prioritize effectively.

Oversee end-to-end marketing operations, including campaign execution, lead management, marketing automation, and data governance.

Foster strong partnerships with internal stakeholders, such as product management, content development, and marketing automation.

Collaborate with the operations team to align marketing and campaign processes, improve lead management, and enhance overall customer journey.

Proven experience (5+ years) in marketing operations, preferably within the education technology, Ed Tech industry, or D2C.

Implement and manage marketing technology stack, ensuring proper integration, functionality, and alignment with business needs.

- Point of Contact for Vendor Management for Nicholby’s stores

- Manage retailer and sales rep Incentive tracking and payout

- Assist Marketing Manager in:

- Coordination, new vendor in POS system/Finance

- Responsible for communication to all stakeholders on convenience operational matters

- Onboard new retailers into Nicholby’s system and coordinate vendor service sign ups in timely manner

5+ years of work experience in project or product management

Project management experience, including tracking and planning projects, process improvement and managing test and learn projects.

Key Asset: Project management experience in any of the following fields: store design, construction, architecture, and industrial engineering.

Project or Product Management Certification is a plus

Create and lead change management, communication plans and support with processes design.

Experience with retail, omni & digital technologies

Very strong organization skills and attention to detail

At least 10 years working experience in related fields

Work from Home (Southern Ontario)

Updating the website with events and new members

Managing billing, collections and payables. As well as working with our Accounting Service to update our financial process, filings and reporting

Monthly reconciliation of our member lists across Salesforce, Constant Contact, QuickBooks & Slack

Degree or certification in Project Management, Business Processes, or equivalent

Previous knowledge of task and project management platforms

Minimum 3 years experience in a similar role

Knowledge of best practices in process documentation

Hands-on experience with any of these specific tools (or equivalent tools): Wrike, Wiki, and SharePoint

Empowering the Marketing team to collaborate and run more efficiently

Post-secondary education in Business, Marketing or a related field from a recognized institution Additional requirements

Experience structuring and delegating funds from the department's budget in a way that maximizes brand growth and ROI

Retail & SaaS platform experience is preferred

Previously executed promotions for brick and mortar

May be asked to work off-site (quarterly store visits)

Willingness to travel to attend shows & conferences in North America (twice a year)

Deep level of understanding and experience in retail - 10-15 years industry experience with strong management and leadership experience

At least 5 years' experience in people management

Project Management skills an asset

Bachelor’s degree or higher preferred, or equivalent level of relevant professional experience

Acknowledge the presence of choice in every moment and take personal responsibility for your life.

Create process and programming for the opening, relocation, physical improvement, or closure of brick-and-mortar concepts.