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National Customer Service Manager Jobs

Manager, Customer Service Jobs
By National Bank of Canada At Canada
Experience in personnel management and coaching
Develop an action plan with the Branch Manager, ensure its implementation, and circulate the results of the Client Experience Metrics survey.
Build loyalty by maintaining close relationship with clients and offering them quality service
Experience in business development and customer service
Knowledge of financial products and services
Please note that the incumbent will be assigned to the branch in Lasalle.
Manager, Customer Service Jobs
By National Bank of Canada At Val-d’Or, Quebec, Canada
Experience in personnel management and coaching
Experience in business development and customer service
Knowledge of financial products and services, an asset
Health and wellness program, including many options
Employee and Family Assistance Program
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National Customer Business Manager - Loblaws & Shoppers Drug Mart
By Ferrero At Toronto, Ontario, Canada
Demonstrated experience building and maintaining sales plans, budgets, and fiscal management
Employ the tools and practices of: Fact Based Selling, Category Management, ROI analysis to fuel profitable top and bottom-line growth
Weekly/Monthly forecasting, trade & deduction management
Develop superior customer contacts across Loblaw Companies Limited (LCL) departments and levels of management
Strong financial acumen - Understanding of P&L and revenue growth to optimize customer strategies and management of trade funding
5 years of experience working in a Sales role within CPG, serving major/national accounts; Loblaws/Shoppers Drug Mart experience is a plus
Customer Service Manager Jobs
By Momentous At Ottawa, Ontario, Canada
Lead a team of inbound customer service agents, ensuring availability, productivity, and customer service and quality requirements (KPI’s).
10+ years customer service experience preferably providing technical support
Experience using Zendesk or similar platforms
Review performance statistics throughout the day and make tactical decisions to affect changes based on dynamically changing needs.
Prepare, analyze and distribute daily, weekly, and monthly KPI reports and implement processes to achieve desired results;
Continuously identify opportunities to increase efficiency and effectiveness