Customer Technical Support Manager Jobs

2+ years of experience in a people management role

Experience working with or leading remote teams

Thorough knowledge of IIS, and experience with web-based applications, database concepts, and software development and delivery.

Participate in weekend Disaster Recovery (DR) exercises in compliance with Kinaxis’ audit requirements or a declared DR event.

Typically 5-7 years experience in a customer support environment

Experience within a global and/or supply chain organization considered an asset

2+ years of experience in a people management role

Experience working with or leading remote teams

Thorough knowledge of IIS, and experience with web-based applications, database concepts, and software development and delivery.

Participate in weekend Disaster Recovery (DR) exercises in compliance with Kinaxis’ audit requirements or a declared DR event.

Typically 5-7 years experience in a customer support environment

Experience within a global and/or supply chain organization considered an asset

2+ years of experience in a people management role

Experience working with or leading remote teams

Thorough knowledge of IIS, and experience with web-based applications, database concepts, and software development and delivery.

Participate in weekend Disaster Recovery (DR) exercises in compliance with Kinaxis’ audit requirements or a declared DR event.

Typically 5-7 years experience in a customer support environment

Experience within a global and/or supply chain organization considered an asset

·IP and Cloud networking architecture knowledge.

·Experience with Linux and Microsoft Windows Server operating systems.

·Exceptional written, verbal, and interpersonal communications skills.

Guardian Mobility is seeking a Junior Technical IT and Client support person to join our team.

– Provide input into the

Individual who takes initiative and are client-focused.

· 3+ years’ experience in project management or Warehousing Operations, 3PL

· Serve as the lead point of contact for all customer account management matters and warehouse operations

· Proven work experience as an Account Manager, project manager or customer support

· Team building and collaboration abilities when working with other departments to develop strategies that benefit client

· Manage internal and external projects which may extend to suppliers and clients.

· Advanced skills in PowerPoint

Utilize your problem-solving skills and logical, methodical approach to identify patterns and find optimal solutions for clients' technical concerns.

Gain in-depth knowledge of Sync's operations, including development team escalation processes and billing procedures.

Possess a minimum of 4 years of experience in technical support, customer support, or systems administration.

Exhibit outstanding written and verbal communication skills, enabling effective communication with clients of varying technical backgrounds.

Best in the class health benefits

Provide technical support to clients using our cloud storage and sharing platform, ensuring their inquiries and issues are resolved efficiently.

Provide “White Glove” service and an exceptional experience to our customers and partners through Training and Support.

Creating Certification content on Agility for both our customers and our partners

Have previous experience in building/ creating content such as video and documentation

Excellent content and documentation skills   

Strong written and verbal communications skills  

Ability to work full-time from your remote location, home office  

Manage ticket queue efficiently to meet SLA demands

At least 3 year experience engaging directly with end-users to handle and resolve technical problems;

Some experience working in high-growth SaaS startup environments with software release cycles (especially scrum and agile methodologies);

Basic experience querying databases using SQL;

Assist in solutioning and/or developing to automate repetitive internal processes to enhance support delivery;

Build and maintain a library of technical documentation to help accelerate issue resolution;

Manage ticket queue efficiently to meet SLA demands

At least 3 year experience engaging directly with end-users to handle and resolve technical problems;

Some experience working in high-growth SaaS startup environments with software release cycles (especially scrum and agile methodologies);

Basic experience querying databases using SQL;

Assist in solutioning and/or developing to automate repetitive internal processes to enhance support delivery;

Build and maintain a library of technical documentation to help accelerate issue resolution;

Manage ticket queue efficiently to meet SLA demands

At least 3 year experience engaging directly with end-users to handle and resolve technical problems;

Some experience working in high-growth SaaS startup environments with software release cycles (especially scrum and agile methodologies);

Basic experience querying databases using SQL;

Technical Customer Support Specialist (Remote)

Some of the things we offer to Swifties:

3+ years of experience as a Call Center Manager or;

3+ years of experience as a Customer Support Manager with previous experience in a call center

Comprehensive health and dental benefits, plus an additional Health Care Spending Account,

Manage the technology (ex. phone system, ticketing platform) used in the contact center

Excellent communications skills, with the ability to write policies, procedures, FAQ

A passion for delivering exceptional customer experience

General management skills: including those required to develop effective standard operating procedures, people management, process mapping, reporting, team building and measurement.

With a dedicated focus on guest experience, the Manager, HPIbet Suport Centre manages, monitors and implements all staff programs and policies.

Leadership skills: including experience motivating, coaching, developing, evaluating team members, and resolving conflicts.

Advanced knowledge of leadership techniques.

Advanced knowledge of exceptional customer services practices.

Experience working within call centres.

3-5 Years audiovisual technology management experience and presentation technologies experience.

Prepare daily, weekly, monthly incident reports for management and business and contribute to preparation and management of department budget.

Demonstrate ability and willingness to share ideas with Associates, peers and management.

Embrace a coaching culture, provide feedback to Associates, peers and management.

Print management operations and troubleshooting preferred.

Bachelor’s degree in computer science or combination of education and experience.