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Assistant Service Centre Manager Jobs

Hollister Co. - Assistant Manager, Pacific Centre
By Abercrombie & Fitch Co. At Vancouver, British Columbia, Canada
Staffing, Scheduling, and Payroll Management
Bachelor’s degree OR one year of supervisory experience in a customer-facing role
Strong interpersonal and communication skills
Store Presentation and Sales Floor Supervision
Ability to show up in a fast-paced and challenging environment
Paid Volunteer Day per Year, allowing you to give back to your community
Abercrombie & Fitch - Assistant Manager, Richmond Centre
By Abercrombie & Fitch Co. At Richmond, British Columbia, Canada
Staffing, Scheduling, and Payroll Management
Bachelor’s degree OR one year of supervisory experience in a customer-facing role
Strong interpersonal and communication skills
Store Presentation and Sales Floor Supervision
Ability to show up in a fast-paced and challenging environment
Paid Volunteer Day per Year, allowing you to give back to your community
Assistant Manager - Aveda - 37Hrs - Eaton Centre - Toronto - On
By The Estée Lauder Companies Inc. At Toronto, Ontario, Canada
Retail operations experience including inventory management and cash reconciliation
Proven retail experience preferably within cosmetics
Previous supervisory experience with a proven track record of coaching/mentoring others to achieve sales and customer service targets
Previous experience with retail point-of-sale software
The ability to provide inspirational, authentic and personalized customer service
Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment
Assistant Store Manager, Reitmans Bayshore Shopping Centre
By Reitmans Canada Ltée/Ltd At Ottawa, Ontario, Canada
Help recruit, manage, develop and train top talent who are sales, customer, and fashion-focused
Maintain an effective and open line of communication with Store Manager and District Manager
You have at least 1 to 2 years of leadership and or supervisory experience in a customer experience based environment.
Able to multitask in a fast paced environment while also being committed to creating an amazing customer experience
A competitive benefits package (Full Time Employees Only)
Additional benefits include monthly bonus potential, opportunities for advancement and tuition reimbursement
Assistant Salon Manager - Flamborough South Centre
By ClickJobs.io At Kingston, Ontario, Canada
Manager training to grow your team and the salon
Incentives and recognition for a job well done
Ongoing training for career growth
Assistant Manager - Country Club Centre
By Bootlegger At Nanaimo, British Columbia, Canada
ASSISTANT MANAGER **COUNTRY CLUB CENTRE
Teamwork makes the dream work.PASSION
We love what we do & do what we love.ENTREPRENEURSHIP
Assistant Manager - (Pacific Centre)
By OAK + FORT At Vancouver, British Columbia, Canada
Participate in execution of floor management
If selected, you’ll be invited to do an initial interview with store management or a member of our retail HR team
Meet minimum sales requirements based on store volume
Provide exceptional client experience by executing OAK+FORT Sales Culture
Be a brand ambassador by keeping up with new arrivals, product knowledge, and
Manage time and priorities effectively
Assistant Store Manager - Eaton Centre
By Herschel Supply Company At Toronto, Ontario, Canada
Minimum three year’s work experience in retail / sales management, or an equivalent management role
Experience in merchandising and inventory management
Assist with reporting and management-related administrative tasks
Establish and manage staff schedules, in conjunction with Store Manager
Monitor team members’ work performance; deliver positive or constructive feedback timely; proactively partner with Store Manager on team member challenges
Participate in the performance review process led by Store Manager; provide input as required

Are you looking for a challenging and rewarding role as an Assistant Service Centre Manager? We are looking for an experienced leader to join our team and help us provide exceptional customer service to our clients. You will be responsible for managing the day-to-day operations of the service centre, ensuring customer satisfaction, and developing strategies to increase efficiency and profitability. If you have the drive and ambition to succeed, this could be the perfect opportunity for you!

Overview:

An Assistant Service Centre Manager is responsible for providing support to the Service Centre Manager in the day-to-day operations of the service centre. They are responsible for ensuring that customer service is of the highest quality and that customer satisfaction is maintained. They also manage the staff, ensuring that they are properly trained and motivated to perform their duties.

How To Become an Assistant Service Centre Manager:

To become an Assistant Service Centre Manager, you will need to have a minimum of a bachelor’s degree in business or a related field. You will also need to have experience in customer service and management. Additionally, you should have excellent communication and organizational skills.

Assistant Service Centre Manager Skills:

• Excellent customer service skills
• Strong organizational and time management skills
• Ability to multitask and prioritize tasks
• Excellent communication skills
• Ability to work independently and as part of a team
• Knowledge of customer service software and systems
• Knowledge of service centre operations
• Knowledge of industry regulations and standards

What is Assistant Service Centre Manager Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of service centre operations and procedures
• Knowledge of industry regulations and standards
• Knowledge of customer service software and systems
• Knowledge of customer service best practices
• Knowledge of customer service metrics and KPIs

What is Assistant Service Centre Manager Responsibilities?

• Manage the day-to-day operations of the service centre
• Ensure customer service is of the highest quality
• Ensure customer satisfaction is maintained
• Manage staff, ensuring they are properly trained and motivated
• Monitor customer service metrics and KPIs
• Develop and implement customer service policies and procedures
• Monitor customer service software and systems
• Respond to customer inquiries and complaints
• Monitor customer feedback and provide feedback to the Service Centre Manager

What is Assistant Service Centre Manager Experience?

• Previous experience in customer service
• Previous experience in a management role
• Previous experience in a service centre environment
• Knowledge of customer service software and systems
• Knowledge of customer service best practices
• Knowledge of customer service metrics and KPIs

What is Assistant Service Centre Manager Qualifications?

• Bachelor’s degree in business or a related field
• Experience in customer service and management
• Excellent communication and organizational skills
• Ability to multitask and prioritize tasks
• Ability to work independently and as part of a team

Assistant Service Centre Manager Education:

• Bachelor’s degree in business or a related field
• Courses in customer service, management, and operations
• Courses in customer service software and systems
• Courses in customer service best practices
• Courses in customer service metrics and KPIs

Tools to Help Assistant Service Centre Manager Work Better:

• Customer service software and systems
• Customer service metrics and KPIs
• Customer feedback systems
• Project management software
• Time management software
• Communication tools

Good Tips to Help Assistant Service Centre Manager Do More Effectively:

• Develop and implement customer service policies and procedures
• Monitor customer service metrics and KPIs
• Monitor customer feedback and provide feedback to the Service Centre Manager
• Ensure customer service is of the highest quality
• Ensure customer satisfaction is maintained
• Manage staff, ensuring they are properly trained and motivated

Common Assistant Service Centre Manager Interview Questions:

• What experience do you have in customer service and management?
• What customer service software and systems are you familiar with?
• How do you ensure customer service is of the highest quality?
• How do you ensure customer satisfaction is maintained?
• How do you manage staff, ensuring they are properly trained and motivated?
• What customer service metrics and KPIs do you monitor?