Register
Recruit Create CV

Voice Of Guest Program Manager Jobs

Manager, Guest Support Program Management | Vancouver
By lululemon At Vancouver, British Columbia, Canada
5+ years of relevant program management and leadership experience, preferably in a vertically integrated, global, specialty retail environment
Excellent interpersonal skills including analytical, problem solving, organizational, issue resolution, and customer relationship management.
Excellent communication skills: verbal, written, negotiation and presentation. Must be able to communicate technical and project management concepts in business-oriented terms.
Partners with Workforce Management to manage SI budgets and ensure requests are made through AOP process
Partners with Change Management function to ensure that change strategies are embedded within program and project management structure
Partners closely with Product Management leadership to ensure that program and product priorities are aligned and continue on track/on budget
Manager, Guest Support Program Management
By lululemon At Vancouver, British Columbia, Canada
5+ years of relevant program management and leadership experience, preferably in a vertically integrated, global, specialty retail environment
Excellent interpersonal skills including analytical, problem solving, organizational, issue resolution, and customer relationship management.
Excellent communication skills: verbal, written, negotiation and presentation. Must be able to communicate technical and project management concepts in business-oriented terms.
Partners with Workforce Management to manage SI budgets and ensure requests are made through AOP process
Partners with Change Management function to ensure that change strategies are embedded within program and project management structure
Partners closely with Product Management leadership to ensure that program and product priorities are aligned and continue on track/on budget
Manager, Voice Of The Client
By Wealthsimple At Toronto, Ontario, Canada
Manage and optimize the Net Promoters Score survey
Train and enable teams to do their own research through onboarding, education and providing ongoing support
Has 5+ years experience in customer insights, voice of the customer, analytics or consumer research
Optimizing and scaling the process of doing qualitative research with clients on a regular basis
Monthly org-wide Voice of the Client newsletter
Sharing insights at bi-weekly All-Hands meetings
Voice Of Guest Program Manager
By Sonder Inc. At Montreal, Quebec, Canada
Develop a deep understanding of the Sonder guests' end-to-end experience by gathering, analyzing, and mapping structured and unstructured data
Effectively measure the impact of guest experience on business and operational KPIs
Manage Sonder's customer feedback program and continuously improve the program to unlock better insights and business outcomes
Stay abreast of the latest customer experience industry and research trends to develop advanced methods for driving insights and experience improvements
Workplace flexibility (for remote-specified positions only) #ABetterWaytoWork
Mesurer efficacement l'impact de l'expérience des clients sur les KPI commerciaux et opérationnels.