Abb University Trainer And Technical Support Expert Jobs

Translate requirements into trainings that will create strong machine operators

Direct structured learning experience and monitor their quality results

Assess training effectiveness to ensure incorporation of taught skills and techniques into employee work behaviour

Work with our expert subject matters to cover off all training requirements on special process

Skill in preparing instructional aids and plans

Excellent verbal and written communication skills

Skilled technical trainer with extensive knowledge in [relevant technical field].

Experience in assessing training needs and tailoring content to meet specific requirements.

Strong presentation and communication skills, capable of explaining complex technical concepts in a clear and understandable manner.

Hands-on experience in creating and updating training materials, including documentation and multimedia resources.

Proficient in evaluating training effectiveness and making continuous improvements to enhance the learning experience.

Ability to adapt training content to match the skill levels and learning styles of trainees.

Provide Customer education where needed due to gaps in networking, product knowledge etc.

Follow up on technical cases including proper escalation and management of the case until case closure.

Manage customer communications and expectations until the closure of each case; conduct and lead customer management meetings regarding escalation

2+ years of experience in a technical support or system administration role in a networking/security company or equivalent education

Deep working knowledge of operating systems -- Windows, OSX, Linux

Experience with security products -firewalls, IDS/IPS, VPN, virus scanning.