Senior Manager, Service Bc
By Maximus Canada At Canada
Identify and research service level risks for problem resolution and management notification. Oversee escalation plan when service levels are negatively impacted.
Evaluation of new technology and ongoing vendor management
Utilize and lead the full scope of change management practices.
Share knowledge and experience (particularly with supervisors/senior members of the team).
Strong knowledge of Call Centre platform
Strong negotiation and objection handling skills